Team Leader

13 hours ago

Knutsford, United Kingdom Barclays Full time

**Team Leader**
**Radbroke**

As a Barclays Team Leader, you will be joining Process fulfillment team within Client Services business area. You will be instrumental in implementing the digitization agenda across our team to provide world-class customer service to our customers and clients. You will be putting customers/clients at = everything you do, and you will be passionate about developing relationships, creating a personal experience for every customer/client. Lastly, you will part of a team that is committed to being number one for client/customer satisfaction.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

**Working flexibly**

**What will you be doing?**:

- Leading and motivating team members, and using performance management to agree and monitor team/individual targets on a regular basis
- Resolving issues, grievances, and conflicts, should they arise within the team
- Assisting development of team members training plans to ensure training, coaching and development occurs so team members have skills and knowledge to carry out their roles
- Ensuring all aspects of governance are adopted both personally and by team members
- Driving a high-level service offering for Barclays Corporate clients
- Controlling team workflow regularly monitoring current work position to meet demanding targets, deadlines, and SLA’s
- Monitoring team’s workload, ensuring trends are consistent, escalating any issues that arise to Management
- Delivering competition beating support to win business for the Corporate Bank through a differentiated service model

**What we’re looking for**:

- Ability to operate effectively as a leader of frontline colleagues, with a good understanding of the fundamentals required to shape and drive performance
- Excellent communication skills with the ability to interact with clients and stakeholders across all levels
- Ability to build quality relationships in a non-face to face environment, whilst being mindful of cultural differences
- Ability to work under pressure and adapt to change

**Skills that will help you in the role**:

- Experience of coaching colleagues in a range of roles in a way that enables them to develop performance and capability. (Can demonstrate improvement as a result of their actions)
- Solid organisational, planning skills, interpersonal and influencing skills. Proactive focus towards optimising the business through identifying client needs
- Self-motivated with a desire to learn and progress
- Confident and approachable to all members of staff

**Where will you be working?**
You will be based in Radbroke, Knutsford. The Barclays Technology Campus just outside Manchester is our tech command centre and a vital strategic powerhouse behind our global operations. The campus is set in a 64 acre self-contained site, in a beautiful green environment and it offers unrivalled facilities for work and for play. We have an onsite gym, as well as outdoor tennis, football and cricket areas, as well as onsite restaurant and coffee shops.

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