Patient Pathway Coordinator
5 days ago
We are seeking people who have excellent attention to detail with the confidence to communicate effectively at all levels. You will be someone who has consistent high standards work, be able to manage and prioritise your own workload, remains calm under pressure and enjoys working as part of a team.
Our vision is to develop and deliver a high-quality Elective Pathways Service across the Northern Care Alliance and as a direct consequence recruit and retain well motivated, high quality staff in a structure which is up to date, fit for purpose, provides job satisfaction and work life balance.
Please be advised that whilst this post is based at Salford Royal Hospital there will be an opportunity to work from home but you may occasionally be required to travel across NCA sites.
The post holder will facilitate a timely patient journey by ensuring coordinated and streamlined processes revolve around the patient and their individual needs
To ensure potential breaches of RTT (referral to treatment) and cancer waiting times targets are avoided or escalated to the relevant manager
To assist in the ongoing development of administrative systems consistent with the service improvement programme to streamline the patient journey and improve the quality of patient care
Provide cross cover for other Patient Pathway Coordinators to ensure a consistent and effective administration service is maintained at all times
To provide Directorate Managers with information on any potential variation in performance against Access Targets when all possible solutions have been explored
To identify capacity shortfall and escalate the required resources to Directorate Managers
Act in a professional and polite manner at all times, maintaining high levels of customer care
Participate in creating an environment conducive to the acquisition of further knowledge and skills
Maintain good relationships, communicating with all disciplines within the Trust
Maintain good relationships and effective communication with patients, relatives and carers
Actively participate in departmental and other group meetings
The Northern Care Alliance (NCA) is one of the largest NHS organisations in the country. Launched in April 2017, the NCA serves over one million people across Greater Manchester and employs over 19,000 healthcare professionals across Bury, Rochdale, Salford and Oldham. The sheer size, scale and potential of our combined service is huge. At the NCA, we can offer groupwide, flexible multi-site opportunities, as part of our connected, integrated and engaged team. We believe in saving and improving lives and are passionate about driving forward significant improvements to the provision of safe, high-quality integrated health and social care to our local community. If you share our vision, take your place with us.
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