Multi-skilled Customer Service Coordinator

1 day ago

Holywell, United Kingdom Kingspan Insulated Panels Full time

You will be responsible for the day-to-day management of customer orders from receipt through to delivery, ensuring material and production capacity is available. You will need to liaise with area sales managers, our internal quotations department and the divisional production facilities to achieve the customers’ requirements on time.

**What will you be doing?**
- Process orders on SAP computer system to meet strict production deadlines.
- Input customers detailed order requirements onto SAP computer system in time to meet particular production and delivery schedules
- Develop full knowledge of product ranges to help meet the individual needs of customers.
- Liaise with customers on a daily basis to manage their orders and expedite requests.
- Ensure the departmental KPI’s are targeted, measured and reviewed regularly
- Ensure timely release of orders to Planning and Production.
- Liaise with other key departments to achieve the best outcome for the customer without negatively impacting production capacity and efficiencies.
- Utilise problem-solving skills to find customer resolutions.
- Raise complaints on the SAP system and work with the Customer Care Team to reach resolutions for the customer.
- Ensure accuracy of data entry.
- Liaise with Area Sales Managers, internal departments and divisional production facilities.
- Perform any administrative tasks as and when required.
- Ensure compliance with the requirements of ISO 9001, 14001, 45001 & 50001 accreditations and all other certifications currently in place, including CE marking.
- Report compliance concerns, issues, and failures; 
- Participate in training as required; 
- Ensure site adherence to and operation of the Compliance Management System responsibilities within ISO 37301 Clause 5 sections 5.3.4., the company handbook and Code of Conduct.

**Skills that will help you in the role**
- A professional and courteous telephone manner.
- The ability to be highly organised with excellent administration and numeracy skills.
- Having the ability to manage complex projects to strict deadlines.
- To be able to remain calm under pressure.
- Excellent negotiation and problem-solving skills.
- The ability to work well as part of a team.
- ‘Can do’ attitude, get things done, persistent and never ever gives up.
- Continually looking to develop oneself.
- Champion the customer’s requirements at all times.
- Be enthusiastic, effective, passionate, and productive. Show dedication to the job in hand and work hard to deliver it efficiently
- Be approachable, authentic, and keeping perspective. Values genuine
- relationships with colleagues and customers
- Be consistent, credible, and reliable. Have the courage, to be honest.
- Operational fabrications experience would be an advantage.

**What you get in return?**

However high you rise at Kingspan, we believe all our employees should receive a competitive package or core benefits flexible to you and your family's needs.
- Competitive holiday allowance
- Competitive pay
- Company bonus structure
- Pension contribution

**Job Types**: Full-time, Permanent

Additional pay:

- Yearly bonus

Schedule:

- Monday to Friday

**Experience**:

- Customer Service: 1 year (preferred)

Work Location: In person

Application deadline: 07/10/2024

  • Customer Services Coordinator

    1 day ago

    Holywell, United Kingdom Russell Taylor Full time

    **Customer Service Coordinator (Construction Manufacturing)** **£24,035** **Individual annual bonus (Discretionary)** **Holywell** We are currently looking for Customer Service Coordinators to join a global manufacturing business based in North Wales. We are looking for bright, energetic, vibrant people to help the day-to-day management of customer orders...

  • Customer Service Coordinator

    1 day ago

    Holywell, United Kingdom russell taylor Full time

    Our client is a very well-known construction specialist within the Manufacturing sector. They are proud of their reputation of being a global leader within their sector and they always strive to make this continue. My client now has a brand-new opportunity to recruit a sales order coordinator for their flint Site after experiencing an exciting period of...

  • Kip/fsl Multi-skilled Technical Quotations

    1 week ago

    Holywell, United Kingdom Kingspan Insulated Panels Full time

    **What will you be doing?** - Ability to process dimensional “Take Off” from Architectural plans. - Liaise with customers offering advice and solutions to queries. - Reporting customer feedback to management on any aspect of quotation, price, and delivery to allow us to continually monitor our competitiveness in the market. - Enter project and...

  • Customer Service Advisor

    4 weeks ago

    Holywell, United Kingdom 3R Consulting Ltd Full time

    Our Market Leading Client are based in Deeside, proving an amazing service to contractors UK-wide. They are professional, supportive and customer-centric.Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered. They are seeking a full-time Customer Services Advisor to join their team. They are seeking...

  • Cashier/customer Service

    7 days ago

    Holywell, United Kingdom Corbettsports Full time

    This is a great opportunity to join one of the biggest independent Bookmakers in the Country. Corbettsports is a Family run business established in 1947. **Over 18s only.** Pay to be discussed at interview. We are currently looking to recruit staff in the Holywell Area. We strive to deliver consistently outstanding customer service and ensure a great...

  • Customer Service Advisor

    1 week ago

    Holywell, United Kingdom 3R Consulting Ltd Full time

    Our Market Leading Client are based in Deeside, proving an amazing service to contractors UK-wide. They are professional, supportive and customer-centric.Ensure all your application information is up to date and in order before applying for this opportunity.They are seeking a full-time Customer Services Advisor to join their team. xsabvtc They are seeking...

  • Production Coordinator

    1 day ago

    Holywell, United Kingdom Northview Church Full time

    Join to apply for the Production Coordinator role at Northview Church Purpose of the Role The Production Coordinator ensures alignment between live production, video content, and digital communication across all campuses. This role coordinates logistics, maintains communication between departments, and supports volunteers and staff to ensure that services,...

  • Production Coordinator

    4 days ago

    Holywell, Flintshire, United Kingdom Northview Church Full time

    Purpose Of The RoleThe Production Coordinator ensures alignment between live production, video content, and digital communication across all campuses. This role coordinates logistics, maintains communication between departments, and supports both volunteers and staff to ensure that services, events, and creative media projects are executed with excellence...

  • Customer Service Assistant

    5 days ago

    Holywell, United Kingdom ASDA EXPRESS Full time

    **Role**:Customer Service Assistant - Nights **Location**:Holywell, CH8 8RF **Hours**:Part-Time Hours Available **Hourly Rate**: Upto £10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**:Asda Express Transport Required **We have a Customer Service opportunity available covering Night Shifts from 22.00pm - 06.00am. The rate of pay is £10.50...

  • Customer Service Assistant

    7 days ago

    Holywell, United Kingdom Euro Garages Full time

    **Role**: Customer Service Assistant **Location**: Holywell, CH8 7SG **Hours**: Part-Time Hours Available **Hourly Rate**: £9.50 per hour **Bonus Scheme**: Quarterly Bonus Incentive! What will my role look like? As a Customer Service Assistant you will be the face and voice of our Petrol Forecourts and your main priority will be to ensure that our...