Housing Solutions Officer

2 weeks ago

Salisbury, United Kingdom Wiltshire Council Full time

**Salary**:£34,434 - £36,363 pro rata

**Hours per week**:37 hours

**Temporary/Fixed term**:24 months

**Interview date**:To be confirmed after shortlisting

**_Housing - Empowering Housing Solutions for All in Wiltshire _**

Our Housing Solutions team ensures that customers can get housing advice and help if they’re homeless or threatened with homelessness. The aim is to help people in housing need find suitable and affordable housing.

In this crucial role, based at the council's offices at Bourne Hill, Salisbury, you will provide advice, work proactively to prevent or relieve homelessness, and assess housing needs for the council's Housing Register. You will carry a caseload of homeless customers whose homelessness we are seeking to prevent or relieve. You'll collaborate with various departments and agencies to fulfil our statutory responsibilities to homeless people and help others in housing need in our challenging housing market.

We are looking for someone who not only has knowledge of landlord & tenant, allocations and homelessness law, but also someone who is empathetic, adaptable, customer focused and able to take a trauma-informed approach. If you have similar experience in another kind of customer service, and are accustomed to helping people in difficulties and making decisions within a statutory legal framework, we want to hear from you.

**Why us?**

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. That’s why we focus on getting the things that matter to our people right.**
- The council is committed to creating an environment of positive working relationships where everyone feels engaged, supported and able to thrive. Our Identity is a framework which sets out how we are all expected to lead, work and act to deliver our services. We will not tolerate discrimination, bullying or harassment of any kind. Everyone is expected to promote a culture of inclusion, dignity, trust and respect which is underpinned by our vision and Our Identity framework. _

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. Read our **statement of commitment to equality and inclusion**.

**Disability Confident Employer

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