Senior Income Officer

7 days ago

Salisbury, United Kingdom Wiltshire Council Full time

**Salary**:£36,124 - £37,938

**Hours per week**:37 hours

**Interview date**:Wednesday 30 July 2025

**_Housing - Empowering Housing Solutions for All in Wiltshire _**

We’re looking for a Senior Income Officer to join our Housing Operations team. This is a key role focused on supporting tenants to manage their rent and housing debts, with a strong emphasis on prevention and financial inclusion.

This is a great opportunity to make a real difference in people’s lives while helping to protect vital housing services.

You’ll handle a caseload of complex arrears cases, take appropriate legal action when necessary, and provide expert advice to colleagues. Working closely with our Financial Inclusion Officer and external partners, you’ll help tenants facing financial hardship to access the support they need and sustain their tenancies.

You’ll need a strong understanding of housing law, welfare benefits, and debt recovery, along with experience in performance management and working collaboratively across teams. You’ll be confident, organised, and committed to delivering excellent customer service.

If you’re passionate about supporting communities and ready to take the next step in your career, we’d love to hear from you.

**Why us?**

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. That’s why we focus on getting the things that matter to our people right.**
- The council is committed to creating an environment of positive working relationships where everyone feels engaged, supported and able to thrive. Our Identity is a framework which sets out how we are all expected to lead, work and act to deliver our services. We will not tolerate discrimination, bullying or harassment of any kind. Everyone is expected to promote a culture of inclusion, dignity, trust and respect which is underpinned by our vision and Our Identity framework. _

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. Read our **statement of commitment to equality and inclusion**.

**Disability Confident Employer

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