Customer Service Assistant

4 days ago

Beverley, United Kingdom Westlake Tapco Europe Ltd Full time

Overview:
Westlake Tapco Europe Ltd are looking for a motivated individual with a strong work ethic, who are reliable, punctual, able to work well in a team environment to join our company as a Customer Service Assistant

In this role, you will be responsible for various duties such as answering calls, imputing and monitoring orders, answering product related questions, maintain customer satisfaction and ensures that all issues are logged and assigned accordingly.

Previous experience in an office role is preferred but not required. Strong attention to detail are essential for maintaining accurate orders and enquiries. Computer skills are also necessary for order input purposes and effective communication skills are important for collaborating with other office staff members, our sales team and our customers.

This is a full-time position with a competitive package, which includes a potential quarterly bonus, yearly bonus scheme and private healthcare.

**Responsibilities**:

- Dealing with enquiries and arranging to send samples
- Requesting ETA’s for customers
- Addressing Customer’s questions
- Answering calls, respond to questions and enquiries and direct calls to the appropriate individual.
- Helping with processing sales orders for the customers, imputing sales orders, allocating and invoicing.
- Assisting salesperson in overall customer enquiries.
- File packing slips, invoices and customer orders each week for easy reference.

**Skills**:

- Must be multi-tasked/detail-oriented
- Strong communication skills both verbal and written. With the ability to read and interpret documents, to write correspondence and documentation with appropriate grammar, spelling and punctuation, and the ability to articulate and explain information clearly and professionally.
- Able to work independently and as part of a team professionally in an office setting.
- Strong computer literacy and knowledge of Microsoft Office.
- Excellent organizational skills.
- Ability to prioritise, meet deadlines and exceed service level and performance objectives.

Pay: £22,500.00-£24,000.00 per year

**Benefits**:

- Company pension
- Free parking
- Life insurance
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Quarterly bonus
- Safety bonus
- Yearly bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: Customer Service

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