Customer Service Operative

5 days ago

Aldermaston, United Kingdom EMCOR UK Full time

**Duties/Responsibilities**:
**Job Purpose**:
The Customer Service Operative will be responsible for the delivery of administrative duties for the account; including but not limited to:

- Helpdesk services
- Health, Safety & Assurance
- CAFM administration
- Finance administration
- General office administration
- Planning support
- Technical admin support

**Duties**:

- Complete administration duties for the contract including but not limited to:

- Proactive liaison with your client points of contact including the provision of work order updates on a regular basis; providing an excellent customer experience at every interaction
- Proactive liaison with your task manager including the provision of task updates on a regular basis
- Superuser responsibilities on all relevant IT packages including but not limited to
- AMS, JDE (IFS), Meridian, SharePoint, SACVM, Smartsheet
- Maintaining competency in technical administration and planning duties and fulfilling these duties as and when required, including daily support to raise visits via security
- Ensuring you are multi-skilled in all administrative duties, including but not limited to:

- The areas stated in the ‘Job Purpose’ section
- PPE/Uniform, Vehicles, Stationery, mobile phones/IT equipment
- Taking ownership of the close out of any customer complaints
- Completing duties in compliance to contract SLAs and KPIs
- Designing all process maps for your duties and displaying in visio; keeping these up to date at all times
- Suggesting contract improvement initiatives and innovations on a regular basis - Alternative terminology
- Ensuring up-to-date training on the systems and processes by attending training courses or by self-taught modules.
- Ensuring compliance to key contract processes relating to your role such as document management, CAFM Management etc
- Support the business analyst by providing any data required for the contract reporting suit
- Be willing and able to complete any duty or reasonable request your line manager asks of you.

**Person Specification**:
**Skills**:

- Experience in a customer facing administration role
- Proactive and self-driven nature
- Experience with CAFM systems
- Previous experience in a facilities management role
- Excellent self-organisational skills
- Must be able to achieve and maintain UK Security Clearance status
- Excellent level of interpersonal and communication skills, with the ability to liaise with customers and staff at all levels in both written and spoken English.
- Proven ability to provide a high standard of support in administrative principles, including the ability to implement systems and processes and to pro-actively resolve problems.

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