Current jobs related to Customer Service Operative - Aldermaston - EMCOR UK

  • Customer Service Operative

    7 days ago

    Aldermaston, United Kingdom EMCOR UK Full time

    **Duties/Responsibilities**: **Job Purpose**: The Customer Service Operative will be responsible for the delivery of administrative duties for the account; including but not limited to: - Helpdesk services - Health, Safety & Assurance - CAFM administration - Finance administration - General office administration - Planning support - Technical admin...

  • Logistics Operative

    2 weeks ago

    Aldermaston, United Kingdom CTS (GB) Limited Full time

    CTS Logistics Salary - £27,000 - £28,000 Hours - 07:15 - 16:30 Week 1 - Monday -Friday Week 2 - Monday to Thursday CTS are a leading provider in the transportation of Dangerous, Delicate and Difficult goods. We are seeking great people to join our team to provide a professional and effective delivery and collection service, based at our client site in...

  • Horticulture Customer Assistant

    2 weeks ago

    Aldermaston, United Kingdom Rosebourne Full time

    **Customer Assistant** Job Title: Customer Assistant Responsible to: Department Manager **About Rosebourne** Rosebourne is setting a new benchmark by combining local produce and a table service restaurant with an exciting plant and gift offering. Rosebourne is distinct from virtually all competitors thanks to its focus on four key areas: - Table...

  • Service Manager

    2 weeks ago

    Aldermaston, United Kingdom SER (Staffing) Ltd Full time

    **Client** A Water Treatment & Environmental Services Company working primarily within the Commercial, Building Services, Swimming Pool, Hotel & Industrial Sectors. A Service based operation providing Chemical Treatments & Water Hygiene works, with an emphasis on goodservices & speedy resolution. The role involves running the service department which is...

  • Control Room Operator

    2 weeks ago

    Aldermaston, United Kingdom Outsource UK Full time

    Control Room Operator/Pipeline Operator Location: Aldermaston Contract: 12-Month Fixed Term (FTC) with potential to go permanent. Salary: Training salary £40,000 per annum, rising to £48,971 + benefits Overview Outsource UK is partnering with a leading multinational logistics company to recruit a Despatcher / Pipeline Operator based in Aldermaston. This is...

  • Control Room Operator

    1 week ago

    Aldermaston, United Kingdom Outsource UK Full time

    Control Room Operator/Pipeline Operator Location: Aldermaston Contract: 12-Month Fixed Term (FTC) with potential to go permanent. Salary: Training salary £40,000 per annum, rising to £48,971 + benefits Overview Outsource UK is partnering with a leading multinational logistics company to recruit a Despatcher / Pipeline Operator based in Aldermaston. This is...

  • Control Room Operator

    1 week ago

    Aldermaston, United Kingdom Outsource UK Full time

    Control Room Operator/Pipeline Operator Location: AldermastonContract: 12-Month Fixed Term (FTC) with potential to go permanent.Salary: Training salary £40,000 per annum, rising to £48,971 + benefitsOverviewOutsource UK is partnering with a leading multinational logistics company to recruit a Despatcher / Pipeline Operator based in Aldermaston. This is a...

  • Operations Administration Assistant

    3 days ago

    Aldermaston, United Kingdom SER (Staffing) Ltd Full time

    **Client** A Water Treatment & Environmental Services Company working primarily within the Commercial, Building Services, Swimming Pool, Hotel & Industrial Sectors. A Service based operation providing Chemical Treatments & Water Hygiene works, with an emphasis on goodservices & speedy resolution. **Job Summary** As an Operations Assistant, you will play a...

  • Control Room Operator

    2 weeks ago

    Aldermaston, West Berkshire, United Kingdom Outsource UK Full time £40,000 - £48,971 per year

    Control Room Operator/Pipeline OperatorLocation:AldermastonContract:12-Month Fixed Term (FTC) with potential to go permanent.Salary:Training salary £40,000 per annum, rising to £48,971 + benefitsOverviewOutsource UK is partnering with a leading multinational logistics company to recruit a Despatcher / Pipeline Operator based in Aldermaston. This is a...

  • Control Room Operator

    2 weeks ago

    Aldermaston, United Kingdom Sanderson Full time

    Despatcher / Pipeline OperatorLocation: AldermastonContract: 12-Month Fixed Term (FTC)Salary: Training salary £40,000 per annum, rising to £48,971 + benefitsOverviewOutsource UK is partnering with a leading multinational logistics company to recruit a Despatcher / Pipeline Operator based in Aldermaston. This is a 12-month fixed-term opportunity with strong...

Customer Service Operative

2 weeks ago

Aldermaston, United Kingdom EMCOR UK Full time

**Duties/Responsibilities**:
**Location: Aldermaston, Berkshire**

**Hours of Work: 0730-1630 / 0800-1700 working across a 9-day fortnight (Week 1, Mon-Fri / Week 2, Mon-Thurs)**

**Job Purpose**:
The Customer Service Operative will be responsible for the delivery of administrative duties for the account; including but not limited to:

- Helpdesk services
- Health, Safety & Assurance
- CAFM administration
- Finance administration
- General office administration
- Planning support
- Technical admin support

**Duties**:

- Complete administration duties for the contract including but not limited to:

- Proactive liaison with your client points of contact including the provision of work order updates on a regular basis; providing an excellent customer experience at every interaction
- Proactive liaison with your task manager including the provision of task updates on a regular basis
- Superuser responsibilities on all relevant IT packages including but not limited to
- AMS, JDE (IFS), Meridian, SharePoint, SACVM, Smartsheet
- Maintaining competency in technical administration and planning duties and fulfilling these duties as and when required, including daily support to raise visits via security
- Ensuring you are multi-skilled in all administrative duties, including but not limited to:

- The areas stated in the ‘Job Purpose’ section
- PPE/Uniform, Vehicles, Stationery, mobile phones/IT equipment
- Taking ownership of the close out of any customer complaints
- Completing duties in compliance to contract SLAs and KPIs
- Designing all process maps for your duties and displaying in visio; keeping these up to date at all times
- Suggesting contract improvement initiatives and innovations on a regular basis - Alternative terminology
- Ensuring up-to-date training on the systems and processes by attending training courses or by self-taught modules.
- Ensuring compliance to key contract processes relating to your role such as document management, CAFM Management etc
- Support the business analyst by providing any data required for the contract reporting suit
- Be willing and able to complete any duty or reasonable request your line manager asks of you.

**Person Specification**:
**Skills**:

- Experience in a customer facing administration role
- Proactive and self-driven nature
- Experience with CAFM systems
- Previous experience in a facilities management role
- Excellent self-organisational skills
- Must be able to achieve and maintain UK Security Clearance status
- Excellent level of interpersonal and communication skills, with the ability to liaise with customers and staff at all levels in both written and spoken English.
- Proven ability to provide a high standard of support in administrative principles, including the ability to implement systems and processes and to pro-actively resolve problems.

**Benefits**:

- 25 days holiday as standard + Bank holidays + 26 extra days leave through 9 day working fortnight (below)
- 9 day working fortnight - Week 1, Mon to Fri / Week 2, Mon to Thurs
- Holiday Buy Scheme - up to 5 days
- Company Pension - Auto enrol.
- Company sick pay
- Industry leading Maternity & Paternity Policies Real Living Wage Employer
- Refer a Friend scheme
- Professional training - suited to your role
- Extensive Learning & Development opportunities - including opportunities for progression.
- Discount Shopping, Gym, Days Out
- Bike To Work Scheme
- Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
- Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.
- Occupational Health - Making a positive change to Health & wellbeing at work.
- Various Rewards & Recognition Awards
- Stable employer with long-term prospects on the contract