Complaints Officer

2 days ago

Hereford, United Kingdom Herefordshire Council Full time

**About The Role**:
Position: Complaints Officer

Salary: HC6 £25,979 - £29,777

Hours: 37

Contract: Fixed Term (end date: 26.9.2025)

Location: Plough Lane, Hereford

Closing Date: 4th October 2024

We are currently recruiting a Complaints Officer. This will be the perfect opportunity for someone who has had customer service based experience who now wants to broaden their skill set, and also the perfect opportunity to get into a more office based environment. Full training for this role will be provided.

**The Complaints Officer Role**

This role will involve a variety of customer service tasks including:

- Being the first point of contact for customer concerns, ensuring that issues are identified and are fed back to the appropriate department.
- Respond quickly and effectively to customer queries.
- Ad-hoc administrative tasks.
- Liaising with other departments across the organisation.

To be considered for this role you must show excellent written and verbal communication skills. You should also be confident dealing with customer queries and being able to handle them in an efficient and professional manner. Attention to detail and being able to work on a computer is also key. Herefordshire Council really cares, so it is important that you also have that care factor.

**Benefits of working for Herefordshire Council**:
A competitive salary, generous holiday entitlement, and access to our contributory pension and staff benefits scheme, which includes:

- **Pension **Scheme Enrolment in the Local Government (LGPS)
- **Generous Annual Leave**: 31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum
- **Flexible working**:flexi-time, job-share, part-time hours and, in some instances, home working
- **Employee Assistance Programme**: 24/7 access to support and counselling
- Payment of **professional membership fees**:

- **Pick your perks **- our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.

We welcome applicants whatever their personal characteristics or social identity. All requests for flexible working arrangements and reasonable adjustments will be considered.
- Those who indicate that they have a disability. This is part of our commitment to the “Disability Confident” scheme;
- Those who indicate in their supporting statement that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant;
- Those who indicate in their supporting statement that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care.

Please refer to the Job Description and Person Specification for more details of this role.

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