Service Co-ordinator

2 weeks ago

Twickenham, United Kingdom Marlowe Fire & Security Full time

**Alarm Communications Limited (ACL)**, an integral division of **Marlowe Fire & Security Group**, are looking to appoint an Accounts / Systems Coordinator to provide contract support services to external stakeholders and engineers.

**The Role**

The postholder will need to have strong prioritisation skills and be a genuine multi-tasker in order to effectively perform in this role. Administrative accuracy and strong customer service skills are essential to effectively fulfil the role.
- Open and maintain customer accounts by recording information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Prepare service reports by collecting and analysing customer information
- Contribute to team effort by accomplishing related results as needed
- Manage incoming calls
- Generate sales leads - follow up with clients with regards to quotes sent or required
- Build sustainable relationships of trust through open and interactive communication
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies - Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Assist with placement of orders, refunds, or exchanges
- Place or cancel orders

**About You**
- Proven customer support experience
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiar with windows software systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively

**Remuneration & Benefits**
- £23-28,000 Subject to experience
- Mobile Phone
- 22 days holiday a year
- Pension

**About us**

As a dedicated division of Marlowe Fire and Security Group, ACL aspire to create safe, secure and sustainable spaces, that have a positive influence on the lives of colleagues, clients and the communities we work in. Together, we are the UK’s fastest growing and most innovative consortium of fire life safety and security service providers providing protection to our customers property and people. Consisting of 8 established and complimentary brands: ACL, BBC Fire & Security, FAFS Fire & Security, Island Fire Protection, Marlowe Fire & Security, Marlowe Kitchen Fire Suppression, Morgan Fire Protection, Hadrian Technology

**Equal Opportunities**

At Marlowe Fire & Security Group we strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers.

INDHP

Location Twickenham

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