Partner Operations Lead

Job Advert

**“Everything about Asda”**

We are a values-led organisation. As such we, encourage everyone to be open and honest. We work creatively and collaboratively, valuing everyone's input.

Our collaborative culture, the size of our business and our belief in the empowerment of the individual means opportunities at Asda are abundant.

We have turnover of £20bn+ per year. Our website handles over 2 million transactions a month. We have around 141,000 dedicated Asda colleagues ensuring that our customers are at the heart of everything we do.

**“Everything you'll love”**
- **Hybrid and flexible working** - everyone is looking for that work/life balance and Asda have it on point. Flexible working meaning you **work where it works** to meet both your needs and the business needs
- **Discretionary bonus** - Rewarding you for your hard work and efforts
- **Company Pension Scheme matched to a limit **- Looking forward to the future
- **Minimum 24 days annual leave per year plus 8 bank holidays** - Making sure you take time for your self and switch off
- **4 weekly pay** - which means you get an extra payday a year
- **Digital GP and Wellbeing sessions** - Asda genuinely cares so we create a culture where our people can perform at their best, the physical health and mental wellbeing of all our people is very important to us
- **Discount off your shopping at Asda and George** - with extra discounts running throughout the year - really makes a difference, saving the colleagues an average of £700 a year
- **Career development and apprenticeship and graduate schemes** - we want our colleagues to excel and grow with our business. (Link to grad scheme on Asda page)
- **Free city centre parking** - you can also use it outside working hours

Plus much more

**_ “That's more like it”_**

Responsible for driving the operational delivery of customer service and quality in our Partners around the world through leading, supporting, directing and developing their customer service colleagues.

This role requires a blend of leadership, stakeholder management, and communication skills to effectively drive the performance of our Partners.

**“Find your role”**
- Drive change within the Partners, feeding back any observations, issues or constraints to Key Stakeholders.
- Support other Asda Business Areas with change requests / urgent focus areas and work package escalations
- Monitor Partner performance to ensure both collective and individual development needs are identified, and specific and relevant coaching and development plans are delivered.
- Achieve results; meeting KPI's and Service Level Agreements by delivering through others.
- Understands the customer's needs and helps the Partners to deliver great service to a wide range of internal and external customers.
- Reviewing process and implementing new procedures that improve control, service, financial accuracy or efficiency within the team.
- Ensure all service levels are achieved and ‘blockers to success' highlighted.
- Provide daily operational direction to Partner Team Leaders and Ops Managers

“**Let's find out about you”**

Essentials:

- Strong influencing and persuasion skills.
- Excellent verbal and written communication skills.
- Able to work at cross functional operational levels.
- Self-starter, being proactive and forward thinking.
- Able to communicate at a management level with diplomacy, credibility and confidence.
- Able to analyse information and propose solutions.
- Aware of ASDA compliance and regularity guidelines.

eDesirabl:

- Contact Centre background.
- Retail experience would be advantageous but not essential.
- Knowledge of fraud detection tools and techniques is a plus.
- “_**_Find your everything at Asda” - bringing brighter living within everyone's reach._**

We are passionate about creating a diverse and inclusive workforce, representative of the communities we serve, and are creating ways to inspire diverse talent to join Asda.