Operational Lead

Operational Lead at OMNES

Location:
London, UK

Type:
Full-Time, Permanent

About OMNES

OMNES is a modern, sustainable, and cost-conscious women's fashion brand, designing ethically crafted clothing that doesn't compromise on style or values. Our name, OMNES, means
"all"
— a reflection of our belief that we all share responsibility in transforming how we shop, wear, and think about fashion.

Founded in London in 2021, OMNES was created to bridge the gap between conscious consumerism and accessible design. We create timeless, high-quality pieces with playful pops of print and colour — always with a focus on fit, inclusivity, and sustainability.

The fashion industry is one of the most resource-intensive and polluting sectors in the world. We exist to challenge that. OMNES is committed to designing responsibly, minimizing waste, and building a business that supports both people and the planet.

Role Overview

We are seeking a proactive, analytical, and customer-focused
Operational Lead
to take ownership of our operational processes and logistics network. This is an exciting opportunity for a hands-on, up-and-coming superstar who thrives in scaling, optimizing, and streamlining operations within a fast-moving, growing brand.

The
Operational Lead
will oversee the end-to-end operational flow — from supply chain and fulfilment to reporting, inventory control, and 3PL management — ensuring seamless efficiency and exceptional customer experience.

This role requires someone who is not only operationally excellent, but also curious, data-driven, and constantly seeking improvement. You'll work closely with internal teams and external partners to strengthen our infrastructure and support OMNES's continued growth.

Key Responsibilities

Operations & Supply Chain Management

·     Oversee daily operational activities, ensuring the smooth movement of goods through the supply chain — from supplier to warehouse to customer.

·     Manage 3PL relationships, ensuring service level agreements (SLAs) are met across distribution, returns, and reverse logistics.

·     Partner with suppliers to ensure consistent quality, lead times, and communication across all operational.

Logistics & Fulfilment

·     Coordinate global shipping and delivery schedules, optimizing cost, speed, and sustainability.

·     Track and resolve issues related to delayed shipments, damaged goods, or stock discrepancies quickly and effectively.

·     Develop contingency plans to minimize operational disruptions and maintain customer satisfaction.

Inventory & Systems Management

·     Maintain accurate, real-time visibility of inventory across all channels (including Shopify).

·     Implement and improve systems to track and forecast stock levels, replenishment needs, and product flow.

·     Build and manage operational dashboards to monitor KPIs such as order accuracy, fulfilment times, and cost efficiency.

Process Improvement & Reporting

·     Identify bottlenecks and develop innovative solutions to drive efficiency and scalability.

·     Design and implement new processes that align with OMNES's sustainability goals.

·     Create clear, data-led reports to support decision-making across the wider business.

Customer Experience & Collaboration

·     Ensure a customer-first mindset in every operational process, from order fulfilment to returns.

·     Collaborate cross-functionally with eCommerce, Finance, Product, and Marketing teams to ensure operations support broader brand goals.

·     Provide operational insights to leadership to guide strategic planning and business development.

Qualifications & Experience

·     3–5 years of experience in operations, logistics, or supply chain management — ideally in fashion, retail, or eCommerce.

·     Demonstrated experience with
Shopify
,
inventory management systems
, and
3PL logistics
.

·     Strong analytical and reporting skills, with experience building operational dashboards and interpreting data to drive action.

·     Proven ability to manage multiple projects in a fast-paced environment, balancing strategic and hands-on work.

·     Exceptional communication skills, both written and verbal — able to liaise confidently with internal stakeholders and external partners.

·     Customer-centric mindset, with a track record of improving service levels and enhancing the customer journey.

·     A passion for sustainability, ethical fashion, and innovation in business operations.

Behaviours & Attributes

·     
Tenacious
– You persist in finding solutions, never shy away from challenges, and follow through on commitments.

·     
Analytical Mindset
– You leverage data and insights to identify trends, solve problems, and inform decisions.

·     
Strong Problem Solver
– You anticipate issues before they arise and remain calm and resourceful under pressure.

·     
Excellent Communicator
– You articulate ideas clearly and build strong relationships across all levels of the business.

·     
Willingness to Learn
– You're curious, proactive, and always looking for ways to improve and innovate.

·     
Customer Obsessed
– You keep the customer at the heart of every operational decision.

·     
Collaborative & Adaptable
– You thrive in a small, agile team and can pivot quickly when priorities shift.

What We Offer

·     Competitive salary and benefits package.

·     A high-impact role within a fast-growing, mission-driven company.

·     A supportive, collaborative, and inclusive team culture.

·     Ongoing professional development and learning opportunities.

·     The chance to make a tangible difference in shaping a more sustainable future for fashion.

Join OMNES — and help redefine what responsible fashion looks like.