Hotel Receptionist

**We are searching for outstanding individuals to join our dynamic, passionate and fun team. We are looking for The Best of the Best - could this be you?**

**As an award-winning employer, we will invest in you; supporting your personal growth with training and development paths and we'll celebrate and reward your success along the way**

**Read on, it just keeps getting better...**

**In return for your hard work and commitment we offer**:

- Enhanced pay (up to an additional £3 per hour for working week days after 7pm and weekends).
- Service Charge (Tronc) earn up to an additional £3,000 per year
- Company sick pay for up to 4 weeks
- Annual party, family fun days, award dinners - we love to celebrate
- Up to 30 days annual leave, increasing with length of service
- Complimentary overnight stay for you and a guest (including dinner, bed and breakfast with spa) when you complete a three month probation
- FREE food and drink; The Green Room is our team's dedicated space to chill out, when not 'on stage' looking after our guests. You'll find a range of hot and cold food options with different areas to relax, catch up with your 'co-stars' or watch TV.
- Investment in personal growth through Apprenticeship, Training Courses and Development Programmes.
- Can't wait until pay day? Wage Stream allows you to pay yourself when you need it
- Hospitality Rewards include FREE Employee Assistance Programme from Day 1
- Local discounts on gym memberships
- Complimentary counselling sessions to support mental health
- Wellbeing App with a range of support such as podcasts, fitness videos, recipes
- **AND MUCH MORE...........**

**About the Role**

We are looking for an outstanding receptionist to be the first point of contact for guests to our award-winning hotel. The role is varied and no two days are ever the same, therefore, it would be ideal for someone who enjoys being hands on and part of a small tight knit and professional team.

A typical day would include:

- Preparing reports for the day
- Checking people out of the hotel
- Checking correspondence and allocating rooms to guests
- Chasing up late checkouts
- Checking guests in
- Handling any queries and complaints
- Support all departments across the resort by communicating in a clear and concise manner.
- Under taking basic concierge duties as required - this may include assisting with luggage.

**About You**
- Passionate about providing our guests with the best service
- Genuinely care about the guest experience
- Empathetic and a caring, passionate personality
- Understand that our service is second to none and therefore be able to demonstrate our core values: empathy, drive, collaboration, trust and passion.
- Have experience of working in a 4 star hotel or similar
- Have excellent spoken and written English.
- Possess a confident telephone manner
- Possess excellent numerical and written skills
- Have knowledge and experience of working with computer systems and Microsoft Office programmes, including Word and Excel
- A knowledge of Harrogate and the surrounding areas is beneficial, as you will deal with queries regarding local attractions and help guests with travel arrangements as necessary.
- Offer a warm welcome at all times in a friendly and professional manner.
- Excellent interpersonal skills, including a pleasant telephone manner.
- Ability to remain calm during difficult situations or in a very busy environment.
- Good administrative skills and IT literacy.
- Discreet, diplomatic, reliable and trustworthy.

**About Rudding Park**

A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, two restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels.

Rudding Park features the first Roof Top Spa in the UK and offers an extensive range hydrotherapy and thermal experiences. We offer an extensive range of treatments and guests can discover the Escape Zone - a peaceful and serene space to relax following a treatment. The Spa also offers an indoor swimming pool using natural waters from the grounds of Rudding Park, a Juniper Log Sauna, Rasul for traditional Moorish mud treatments, Retail Therapy, Hair Studio, Nail and Beauty Studio.