Hotel Receptionist

**Hotel Receptionist** **(40 hours, 5 days out of 7) **to join our exceptionally skilled team with potential to grow

**A career in hospitality just got more appealing - Rudding Park Benefits**

We understand hospitality can involve anti-social hours. All contracted staff who earn less than £35,000 full-time annual salary, working Sunday - Thursday from 7pm - 5am, Saturday and Sunday from 5am - 7pm and Friday and Saturday evening from 7pm - 5am can potentially earn an extra £3 per hour

Plus, we recognise everyone plays their part to provide amazing service. That is why, on top of your salary you can earn up to £1,000 service charge per quarter (based on eligibility)

Buy up to 5 additional holidays after 3 years’ service, cycle to work scheme,

Complimentary use of the Golf Courses, Driving Range, Discounts in Food & Beverage outlets, Bedrooms, Spa and Holiday Park.

Rudding Park offers Live in Accommodation to help get you settled into your role. We also support finding alternative living accommodation in the local area.

If you do live out, we offer a Taxi Policy and contribute towards your taxi to and from work outside of the designated bus times.

We take work life balance and looking after our employees seriously Great atmosphere, fun environment, friendships at work

**About the Role**

We are looking for an outstanding receptionist to be the first point of contact for guests to our award-winning hotel.

A typical day would include:
Preparing reports for the day

Checking people out of the hotel

Checking correspondence and allocating rooms to guests

Chasing up late checkouts

Checking guests in

Handling any queries and complaints

Support all departments across the resort by communicating in a clear and concise manner.

Under taking basic concierge duties as required - this may include assisting with luggage.

The role is varied and no two days are ever the same, therefore, it would be ideal for someone who enjoys being hands on and part of a small tight knit and professional team.

**What our Team say Don’t just take our word for it**

“I love working at Rudding Park because there is a real comrade in the team. We build friendships, have fun and everyone works together”

“I have made lots of friends over the years. It’s like a second family”

“I love the variety of our guests and making their stay a memorable one”

“There is flexibility in the team and a real work-life balance”

“Love the progression and development.”

“Great to have the option to bring new ideas to the table”

**About You**

Passionate about providing our guests with the best service

Genuinely care about the guest experience

Empathetic and a caring, passionate personality

Understand that our service is second to none and therefore be able to demonstrate our core values: empathy, drive, collaboration, trust and passion.

Have experience of working in a 4 star hotel or similar

Have excellent spoken and written English.

Possess a confident telephone manner

Possess excellent numerical and written skills

Have knowledge and experience of working with computer systems and Microsoft Office programmes, including Word and Excel

A knowledge of Harrogate and the surrounding areas is beneficial, as you will deal with queries regarding local attractions and help guests with travel arrangements as necessary.

Offer a warm welcome at all times in a friendly and professional manner.

Excellent interpersonal skills, including a pleasant telephone manner.

Ability to remain calm during difficult situations or in a very busy environment.

Good administrative skills and IT literacy.

Discreet, diplomatic, reliable and trustworthy.

**Job Types**: Full-time, Permanent

**Salary**: £21,840.00 per year

Additional pay:

- Tips

**Benefits**:

- Company events
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free or subsidised travel
- On-site parking
- Wellness programmes

Schedule:

- 8 hour shift
- Holidays
- Weekend availability

Application question(s):

- Have experience of working in a 4 star hotel or similar
- Good administration skills and IT literacy.

Work authorisation:

- United Kingdom (required)