Receptionist
2 weeks ago
About the Role Receptionist at Hotel du Vin Harrogate. You will be the first and last point of contact for guests, ensuring a seamless, high‑quality experience for every arrival and departure. The position is on a permanent contract with a shift that starts at 12:30 PM for a 14‑hour day. Key Responsibilities Greet guests, manage check‑in/check‑out procedures, and respond to enquiries. Operate the multi‑line phone system and provide excellent front‑desk customer service. Handle administrative tasks, including basic bookkeeping and record keeping. Maintain a high standard of hospitality, ensuring guests leave with a smile. Co‑ordinate with other departments to support guest needs and hotel operations. Support internal development and progression; potential supervisory roles are possible. Qualifications • Hospitality experience and a passion for service• Excellent communication and interpersonal skills• Basic computer skills, including proficiency with QuickBooks or similar accounting software• Willingness to learn and adapt to new systems and procedures Key Skills Multi‑line Phone Systems Customer Service Computer Skills QuickBooks Medical Office Experience Office Experience Southern Key Calculator Dental Office Experience Front Desk Administrative Experience Medical Receptionist Phone Etiquette Benefits Heavily discounted staff room rates at Malmaison Hotel du Vin and Frasers Hospitality, with rooms available from £65 per night. Discounted Friends and Family Room Rate – 50 % off the best available rate. 35 % off dining at our Brasseries and Bistros. Fully funded apprenticeship programmes to support career development. High‑street discounts on a range of shops, experiences, and holidays. Cycle‑to‑work scheme, saving up to 40 % on a wide range of bikes. Health‑care Cash Plans – dental, optical and medical plans available from £5 per month. Referral schemes paying up to £1,500 for successful referrals. Comfortable uniform that reflects our style. Wellness & National Campaign Days Calendar, promoting activities such as Pay‑Day Lunches, Treats, National Popcorn Day, Mental Health Awareness Week, and more. Instant access to your pay through Wagestream – track wages in real time and receive up to 50 % of earned money. Complimentary stays on your 1st, 3rd, and 5th anniversaries with Dinner, Bed & Breakfast. Support for The Brain Charity – helping those with neurological conditions lead healthier, happier lives. Employee Assistance Programme – free confidential advice available 24/7 to you and your family. Sustainability Goals 100 % of our electricity is generated from renewable sources, largely from UK wind farms. We recycle a minimum of 70 % of hotel waste, supported by our Sustainability Council. We have moved to chemical‑free cleaning systems in bedrooms and public areas and use an enzyme‑based, eco‑friendly system in kitchens. Staff volunteer days – you can work for sustainable charities for two days per year on full pay. Employment Details Employment Type: Full‑timeExperience: Years – not specifiedVacancy: 1 EEO Statement Frasers Hospitality Malmaison & Hotel du Vin are equal‑opportunity employers and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion / belief, sexual orientation or age. #J-18808-Ljbffr
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