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Patient Coordinator
2 weeks ago
**Previous applicants need not apply**
36 hours per week - 12 hour shifts, Days and nights
An exciting opportunity has become available for an efficient and motivated person to join our team on the Delivery Suite and the ante/ post natal ward. The successful applicants must demonstrate good interpersonal and IT skills.
Shift times include the following 07.15-20.00 and 19.15-08.00. The successful applicant must be able to work flexibly to cover any of these shift times.
The Patient Coordinator will provide a comprehensive administrative service to Delivery Suite staff, as well as Hazel Ward and the White Horse Birth Centre when required. They will participate in creating a welcoming and friendly environment for women and their partners in Delivery Suite and Hazel Ward and provide excellent customer service, often in sensitive situations.
1. Support ward staff by undertaking administration duties on Delivery Suite/Hazel Ward.
2. Answer the security telephone and welcome clients to the department, check personal details are correct, escort to a room, as advised by the midwife.
3. Act as a contact point for the ward for patient’s relatives and other visitors. Respond to all queries ensuring confidentiality is maintained.
4. Ensure telephone calls are responded to in a pleasant manner.
5. Refer all telephone calls in relation to clinical matters to the midwife and document on Medway.
6. Assist in co-ordinating the booking of bank midwives where appropriate.
7. Liaise with other department/wards as appropriate.
Our STAR values - Service, Teamwork, Ambition and Respect - are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives.
Service We will put our patients first
Teamwork We will work together
Ambition We will aspire to provide the best service
Respect We will act with integrity
8. Review incoming correspondence and take action as agreed with the co-ordinating midwife.
9. Ensure patients records, (both computerised and paper copies), are available and maintained throughout the patients care experience including filing when required.
10. Responsible for recording Admission, Discharge and Transfer of each patient in a timely manner.
11. Ensure patient’s discharge summaries are prepared for the midwife to complete as part of the patient’s discharge process.
12. Despatch relevant discharge summaries to GP surgeries, Child Health and Clinical Coding in a timely manner,
13. Complete and keep up to date daily ward listings, computer system and communication board
14. Order non-stock items and stationery as required
15. Sort incoming mail, re-direct as necessary
16. Complete photocopying as required
17. Type correspondence as required by senior midwives
18. Liaise with supplies department to ensure the effective use of materials management and any non-stock items as requested by the senior midwife
19. Report and complete works request book for all maintenance and repairs, and expedite where necessary.
20. Maintain the tidiness of the main reception desk station and notice boards.
Full duties can be found on the attached JD.
