1st Line Technical Support

1 week ago


Ringwood, United Kingdom Sense IT Support and Services Ltd Full time

**Job Summary**

Our company provides IT support and solutions to small and medium sized businesses, and we are looking for a 1st line support person to join our small but very busy team. This is an ideal opportunity for someone with a passion for IT to develop their skills and career potential.

**Responsibilities and Duties**
- Provide 1st line support on a **first-time fix** basis by phone using remote support tools
- Take part in the administration of cloud services we provide to customers
- Monitor backup and alerting systems raising support requests where applicable
- Use the helpdesk system to record faults and their resolutions
- Ensure any changes to customer systems are fully documented

**Desired Skills (As many of the following as possible)**
- Basic understanding of Managed and Outsourced services
- Comfortable using remote support tools such as Logmein
- Understanding of file and folder permissions
- Troubleshooting printing issues
- Understanding of Microsoft Windows desktop technologies
- Understanding of networking and network infrastructures
- Understanding of mobile technologies, phones, tablets, android, iOS, Windows
- Experience supporting Microsoft Office Applications
- Understanding of Microsoft Active Directory
- Strong problem solving and troubleshooting skills
- Strong communication skills and excellent telephone manner
- Reliable and punctual
- Proactive mindset - always looking forward and preparing ahead

**Desirable**
- Driving licence
- Any IT related Microsoft, CompTIA, BTEC qualifications would be an advantage
- Own transport

Direct applicants **only** strictly **no agencies**

**Salary**: £22,000.00-£25,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Ringwood: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: Sense/Ringwood/1st



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