2nd Line Support Engineer
2 weeks ago
2nd Line IT Support Engineer | Ringwood (BH24) | £32k–£35k | Office-Based Join one of the UK’s fastest-growing Managed Service Providers and take your IT career to the next level If you’re a sharp-thinking problem solver who loves variety, teamwork, and delivering great customer service, this is the role for you. At entrust IT , you won’t just be resetting passwords — you’ll be supporting and shaping the IT environments of businesses across the UK. Expect high-quality tools, a supportive culture, and challenges that genuinely stretch your skills. What You’ll Be Doing : As a 2nd Line IT Support Engineer , you’ll be right at the heart of our Service Team, taking ownership of technical issues and ensuring our clients get fast, clear, and effective support. You will : Diagnose and resolve 2nd line issues via remote support Work with clients to fully understand and recreate problems Escalate complex issues to 3rd line colleagues when needed Monitor open tickets and drive them through to resolution Support a wide variety of clients, infrastructures, and technologies Occasionally visit customer sites (no daily travel) Every day brings something different — no two networks, clients, or challenges are the same. What You Bring : A logical, methodical approach to troubleshooting Strong communication — calm, clear, confident Ability to juggle priorities without losing focus Experience supporting organisations of roughly 20–500 users Full UK driving licence Technical Skills You’ll Use Daily : Windows Desktop & Server OS Office 365 & cloud control panels Desktop support & fault diagnosis Networking, broadband, VoIP Mobile device support Backup monitoring platforms Virtual / remote desktop solutions Qualifications GCSE Maths & English (C or above) GCSE Science or Computer-related subject Valued (but not essential) : Microsoft 365, CompTIA, or GTIA certifications Vendor certs such as Veeam, Mimecast, NinjaOne, Sophos What’s in It for You? £32,000–£35,000 based on experience 22 days annual leave A friendly, collaborative office culture Real variety — every day is different Opportunities for professional development High-quality tools & an environment that values good engineering Avoid the city centre traffic Be part of a team where your ideas and input genuinely matter Why entrust IT? We’re an ambitious, growing MSP with a passion for doing IT right. You’ll be part of a talented team that cares about quality, collaboration, and creating solutions that genuinely help our customers succeed. This is the place for you if you want : Real influence Interesting technical challenges Supportive colleagues Space to grow your career Ready to Join Us? Apply Now for this exciting new 2nd Line Support position for immediate consideration. #J-18808-Ljbffr
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2nd Line Support Engineer
2 weeks ago
Ringwood, United Kingdom entrust IT Careers Full time2nd Line IT Support Engineer | Ringwood (BH24) | £32k–£35k | Office-BasedJoin one of the UK's fastest-growing Managed Service Providers and take your IT career to the next level! If you're a sharp-thinking problem solver who loves variety, teamwork, and delivering great customer service, this is the role for you.At entrust IT, you won't just be resetting...
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2nd Line Support Engineer
1 day ago
Ringwood, United Kingdom entrust IT Full time2nd Line IT Support Engineer | Ringwood (BH24) | £32k£35k | Office-BasedJoin one of the UKs fastest-growing Managed Service Providers and take your IT career to the next level! If youre a sharp-thinking problem solver who loves variety, teamwork, and delivering great customer service, this is the role for you.At entrust IT, you wont just be resetting...
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2nd Line Support Engineer
2 weeks ago
Ringwood, United Kingdom entrust IT Careers Full time2nd Line IT Support Engineer | Ringwood (BH24) | £32k–£35k | Office-Based Join one of the UK's fastest-growing Managed Service Providers and take your IT career to the next level! If you're a sharp-thinking problem solver who loves variety, teamwork, and delivering great customer service, this is the role for you. At entrust IT, you won't just be...
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2nd Line Support Engineer
1 week ago
Ringwood, United Kingdom entrust IT Full time2nd Line IT Support Engineer | Ringwood (BH24) | £32k–£35k | Office-Based Join one of the UK’s fastest-growing Managed Service Providers and take your IT career to the next level! If you’re a sharp-thinking problem solver who loves variety, teamwork, and delivering great customer service, this is the role for you. At entrust IT, you won’t just be...
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2nd Line Technical Support
2 weeks ago
Ringwood, United Kingdom Trusted Technology Partnership Full time**Join us as an 2nd Line Technician** We are looking for a 2nd Line Technician to help us deliver outstanding service to our customers, you will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. This exciting opportunity involves resolving incidents using your initiative,...
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2nd Line Technician
2 weeks ago
Ringwood, United Kingdom Healthcare Computing Ltd Full time**2nd Line Technician** **Location**:Ringwood, Hampshire **Salary**: £25,000 - £28,000 DOE + Benefits **Hours**: 37.5 hours per week **Benefits**: **If you want to join us we will offer you**: - Ongoing training and support - Company Profit share (pending) - 22 days annual leave plus bank holidays - Birthday as paid leave - Additional leave based on...
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Ringwood, United Kingdom entrust IT Careers Full timeA Managed Service Provider in the UK is seeking a 2nd Line IT Support Engineer based in Ringwood. This role involves diagnosing technical issues, resolving client problems, and providing varied support to a wide range of clients. Ideal candidates will have strong problem-solving and customer service skills. A supportive workplace and tools are provided,...
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2nd Line IT Support Engineer — Varied Challenges
2 weeks ago
Ringwood, United Kingdom Pioneering People Full timeA UK-based Managed Service Provider is seeking a 2nd Line IT Support Engineer in Ringwood. This office-based role offers a salary of £32,000–£35,000 and involves diagnosing and resolving technical issues while supporting a diverse range of clients. Strong problem-solving skills and prior experience in a similar environment are essential. Join a...
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3rd Line Support
2 weeks ago
Ringwood, United Kingdom Trusted Technology Partnership Full time3rd Line Support / Systems EngineerLocation: Ringwood, Hampshire Salary: £37,000 - £40,000 DOE + Profit Share Hours: 37.5 hours per week This role is subject to a clear standard DBS check being received.Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years.We are an Employee Ownership Trust....
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3rd Line Team Leader
7 days ago
Ringwood, United Kingdom Healthcare Computing Ltd Full time**3rd Line Team Leader** **Location**: Ringwood, Hampshire), BH24 3SB - Some Home working possible **Salary**: £45,000 - £55,000 DOE + Benefits **Hours**: 37.5 hours per week **Benefits - If you want to join us we will offer you**: - Ongoing training and support - Company Profit share (pending) - 22 days annual leave plus bank holidays - Birthday as paid...
