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2nd Line Technician

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Ringwood, United Kingdom Healthcare Computing Ltd Full time

**2nd Line Technician** **Location**:Ringwood, Hampshire **Salary**: £25,000 - £28,000 DOE + Benefits **Hours**: 37.5 hours per week **Benefits**: **If you want to join us we will offer you**: - Ongoing training and support - Company Profit share (pending) - 22 days annual leave plus bank holidays - Birthday as paid leave - Additional leave based on company performance - Company sick pay policy - Pension Scheme - Private Medical Insurance - Dental Cashback Plan **Join us as a 2nd Line Technician?** Healthcare Computing is specialist provider of IT Infrastructure and Support services, supporting organisations to improve digital maturity. We are a friendly company with a fantastic team and company atmosphere. **2nd Line Technician - The Role** We are looking for a 2nd Line Technician to help us deliver outstanding service to our customers; you will be the first point of contact for technical escalations. **What you’ll do** In this role you will be responsible for monitoring and actioning tasks on various systems. **You’ll also be**: - Supporting the 1st line team and knowledge sharing - Progressing and closing incidents and requests - Managing the internal knowledgebase - Feeding in new and innovative ideas **2nd Line Technician - The skills you’ll need** To succeed in this role, you’ll need a good knowledge of IT troubleshooting and problem solving as well as experience within an IT customer service environment. **You’ll also demonstrate**: - Accountability and responsibility for your workload - Helpful and approachable attitude - Excellent time management skills If you feel you have the necessary skills and experience to be successful in this role, click on "APPLY" today, forwarding an up-to-date copy of your CV for consideration in the first instance. **No agencies please.