Concierge

**Concierge**

**Location: Leicester**

**Salary is £20,720.70 per annum (pay review pending)**

**Job Title**:Concierge**

We have an opportunity for an entry Level **Concierge** **to join our organisation

The **Concierge** **will be based at our offices in **Leicester**

**PURPOSE OF THE ROLE**

The primary purpose of this project is to provide accommodation based, support to young people/parents, aged 16-18.

The post holder will provide a concierge service to keep the building safe and secure. They will also be a point of contact for service users who may require assistance in an emergency or crisis situation. They will ensure that a good standard of professional service is given and will be required to work within the Association’s Policies and Procedures.

You will be expected to contribute to the maintenance and development of the Association’s values, culture and ethos.

**KEY RESPONSIBILITIES**

**Security and Welfare**
- To ensure the security of the premises at all times when on duty.
- To keep a record of all significant events during the period of duty within a log that is cohesive and legible as this is a legal requirement
- To record and report any significant contact, or incidences involving the residents using the appropriate reporting tools in place, and to highlight these to the appropriate staff member at handover.
- To respond to challenging behaviour and manage confrontation as trained, and by alerting the appropriate emergency services if required.
- To maintain good working relationships with residents
- To liaise with other agencies as necessary.
- To comply with the Association’s policy and procedure regarding confidentiality

**Concierge Duties**
- To monitor and manage access into the building ensuring that only residents, their invited visitors (as permitted) and professionals carrying out their duties are allowed access.
- To observe, operate and manage CCTV and fob access equipment
- Ensure adherence to Health and Safety regulations appropriate to the building and service.
- To regularly patrol and inspect all communal areas, including office space, ensuring that they are kept clean and free of hazards including carrying out any immediate action or cleaning to ensure this.
- To record patrols and inspections.
- To complete check calls to other sites as designated throughout the hours of duty as part of the regional lone working procedure to manage lone working risks and ensure safety.
- To activate the on-call procedure as deemed necessary under the guidance of the policy.
- To report repairs and maintenance issues.

**General**
- Ensure handovers at the start and end of shift with operational staff or log book.
- Attend team meetings when required.
- To comply with the Association’s procedures for reporting in and out of the workplace.
- To be part of a staff team who are committed to promoting the aims and objectives of the Association.
- To be part of a team who offer a wide range of skills and resources.

**Culture, Values and Behaviour**
- To articulate and personally demonstrate Adullam’s set of values and behaviours.
- To contribute to the building of a staff culture where every person feels empowered and valued.

**Health and Safety**
- To be aware of the polices of the Association and ensure they are carried out and that good practice is maintained.
- It is your responsibility to take care of your own health and safety and that of your colleagues. See attached Appendix 1 - general employee H&S responsibilities. Once in post additional H&S responsibilities maybe delegated.

**Co-production**
- Ensure Co-Production in all aspects of the services development, and embed Involvement at the core of service provision

**Relationships and Partnerships**
- To create, maintain and enhance effective working relationships both internally and externally, and to challenge inappropriate, unproductive behaviours or behaviours or values that do not replicate those of Adullam.

**Personal Development**
- Contribute to the overall development of the Association by using individual skills, strengths and abilities.
- To actively participate in own annual performance review and objective setting.
- To fulfil own agreed personal development and training programme.

**G**eneral**
- To contribute positively to the Association’s efforts to secure “value for money” of Adullam’s resources by delivering services with economy, efficiency and effectiveness
- Any other duties that are deemed appropriate to the post.
- The responsibilities of this post may vary from time to time without changing the general character of the post or level of responsibility entailed.

**Adullam offers the following benefits.**
- **Salary is £20,720.70 PA (pay review pending),** for 40.25 hours per week
- Competitive Annual Leave
- 1 year’s anniversary service payment of £500
- Opportunity to gain up to two days annual leave
- Training and career advancement
- Discounted Goods and services
- Pens