Welcome & Service Assistant

1 week ago

Shrewsbury, United Kingdom National Trust Full time

Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service.

What it's like to work here:Attingham welcomes more than half a million visitors a year. Make no mistake, this is a busy and thriving place to be that is full of life and locally loved. The National Trust team here today conserve and care for the estate carrying on the legacy of the eighth Lord and Lady Berwick who left the estate to the National Trust in 1947.

Built in 1785 and owned by the same family for five generation, today it is around 4,000 acres in size, and at its heart is a mansion, parkland, walled garden, play space, deer park and various food and beverage and retail outlets.

You'll be part of our hardworking Welcome and Service Assistant team of 12, everyone brings their own personalities and character to provide a well-balanced and fun dynamic. All of us are known for the relationships that we build with local visitors or first-time travellers and along with the Welcome Manager, we are passionate about providing excellent and informed service across the North Shropshire Portfolio.

The atmosphere is always bustling and if you enjoy a people oriented, fast paced and varied role in customer service along with the support of a great and unique team then this could be the position for you

What you'll be doing:As a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.

You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.

Who we're looking forYou'll need to have the following experience:

- Can demonstrate an empathetic, understanding and adaptable approach to different people’s needs, with a passion to deliver the highest standards of customer care.
- Proven experience of working to measurable targets
- Good team worker
- flexible and adaptable and willing to grow experience and skillset across several different operation aspects of the property
- Skilled listener with great people skills
- Strong written and verbal communication skills
- Well organised and able to work with minimum supervision

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Benefits for working at the National Trust include:

- Flexible working whenever possible
- Free parking at most locations
- Free entry to our properties for you, a guest and your children (under 18)
- Substantial pension scheme of up to 10% basic salary

Requirements :Compliance.Eligibility to Work in the UK

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