Community Assistant

**Community Assistant**

**Permanent 37.5 hours**

**Salary £21,255 - Plus London Allowance**

**Based in **Haringey**

**Scheme Name Engage Haringey**

**Working pattern - Monday to Friday 9-5**

Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable housing across the UK to people as well as care for the elderly and support for those who face homelessness.

**The Community Assistant is responsible for assisting in day-to-day delivery of support services to Riverside customers in a community setting, ensuring a professional and person-centred support approach is maintained at all times. The role involves agile working across a defined geographical area.**

**Provide a high-quality housing-related support services to customers in a community setting, which may include their own homes, local cafes, libraries, and community centres.**

**The difference you’ll make**
- Act as an initial point of reference on the phone, or in an office area as required
- Carry out day-to-day office administrative functions to ensure that all records and files are maintained and held securely, and confidentiality is upheld.
- Contribute to the formulation and delivery of person-centred support plans alongside Customers and their Community Navigators to help customers achieve their agreed outcomes.
- Assist with day-to-day delivery of housing-related support, including life skills development, tenancy sustainment, health and wellbeing, signposting to appropriate agencies, and maximising independence.
- Deliver targeted community surgeries to groups of customers and 1:1 drop-ins, covering housing

**So, who are you?**
- Experience working with vulnerable customer groups e.g. people at risk of homelessness, individuals with learning disabilities and/or those with mental health needs.
- Experience of working in a social care environment
- Demonstrable IT skills, including a basic proficiency in Microsoft Office (Word, Excel), as well as a willingness to learn specific IT systems used within Riverside, and to undertake relevant IT training where required. Desirable
- Group work facilitation skills
- Experience delivering housing-related floating support within a community setting

**Enjoy the rewards**

Working with us, you’ll enjoy competitive pay, 28 days holidays plus bank holidays, a wide range of benefits, flexible working, and the chance to learn valuable new skills. We empower our people to do great work by investing in learning, personal development, and technology.

If you’re the kind of person that wants to do a really great job and make a difference to our customers, we think you’ll love it here. Sound like a challenge you’d like to take on? Then get in touch and let’s talk about how you can help us transform lives and revitalise neighbourhoods.

We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work.

**Role Profile**
- Act as an initial point of reference on the phone, or in an office area as required
- Carry out day-to-day office administrative functions to ensure that all records and files are maintained and held securely, and confidentiality is upheld.
- Contribute to the formulation and delivery of person-centred support plans alongside Customers and their Community Navigators to help customers achieve their agreed outcomes.
- Assist with day-to-day delivery of housing-related support, including life skills development, tenancy sustainment, health and wellbeing, signposting to appropriate agencies, and maximising independence.
- Deliver targeted community surgeries to groups of customers and 1:1 drop-ins, covering housing
- related support topics such as: nutritional wellbeing, money matters, and building confidence and resilience.
- Promote and actively encourage customer involvement, consultation, and communication.
- Recognise signs of distress in customers and identify solutions with the customer to help reduce this
- .Advise management of any signs of problems or concerns regarding a customer promptly in relation to their safety, well-being or other issues that may be impacting them.
- Work closely with external agencies, as necessary, on behalf of customers to facilitate joined-up working, and positive outcomes for customers.
- Follow all health and safety and lone working procedures, reporting any discrepancies, incidents, accidents and/or near misses to your Line Manager or to the relevant central function as advised on the procedures.
- Report any incidents of anti-social behaviour to your Line Manager or a senior member of staff.
- Use IT systems appropriately, including updating our customer case-management system, ensuring all records are maintained in a timely and professional manner.
- Ensure culture and diversity is considered at all times when working with customers and all other individuals, reporting any forms of discrimination.
- Be pro-active to ens