Customer Contact Advisor

5 days ago

Horncastle, United Kingdom PSPS Full time

**JOB TITLE**: Customer Contact Advisor - Revenues and Benefits

**LOCATION**: Horncastle, Boston or Spalding

**SALARY**: £19,099 - £22,830

**Would you like to join a fast paced, dynamic company and grow your own potential whilst helping others? If so please read on**

**Salary: £19,099- £19,520 rising to Grade 4 upon completion of training (up to £22,830)**

Public Sector Partnership Services are undergoing an incredible period of transformation. Part of this has seen the development of a new Revenues & Benefits Customer Contact Team.

As part of this new team you will become an integral part of the fantastic service we provide to our customers across the wider PSPS geography encompassing Boston Borough, East Lindsey and South Holland residents - supporting with any queries relating to Council Tax, Housing Benefit and Council Tax Support.

**Typical duties**:

- Help and support members of the public with telephone queries for multiple council services
- Actively promote all self-serve and digital contact channels
- Assist with a variety of administration tasks

**What we need from you**:

- Minimum one years experience working in a customer focused environment
- GCSE Level C or above ( or equivalent ) in English, Maths and ICT
- Strong ICT Skills with good working knowledge of Microsoft packages and ability to learn new systems quickly
- Can deal sensitively with customers who may be vulnerable and/or emotional, and situations that may be challenging.

**We offer great benefits including**:

- Local Government Pension Scheme, 19.9% employer contribution
- 25 days annual leave plus bank holidays and the option to purchase up to 5 days extra
- Hybrid and Agile working policy
- Employee Assistance Programme
- Employee Benefits Platform including retail, holiday, and leisure discounts
- We support your career development

**ABOUT US**:
Public Sector Partnership Services are a high performing Local Authority Trading Company (LatCo), owned by East Lindsey District Council, South Holland District Council and Boston Borough Council, with ambitions to grow and provide high quality services to other Councils.

You will join us at an exciting time in that our clients - Boston Borough Council, East Lindsey District Council and South Holland District Council are embarking on a trailblazing partnership which aims to be bold, ambitious and will be the largest in the country.

PSPS is proud of its working environment and our loyal dedicated employees. We value an inclusive workplace that drives growth, success, performance and creativity. You will be supported by a team of like-minded professionals, driven by a passion to make a real difference.

**Job Types**: Full-time, Permanent

**Salary**: £19,099.00-£22,830.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Wellness programme

Schedule:

- Monday to Friday

**Experience**:

- customer service: 1 year (preferred)

Work Location: Hybrid remote in Horncastle

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