Head of Motor Operations

**Let us tell you a bit about us**

We’re Aldermore Group - the award-winning bank, trusted and highly rated by over a quarter of a million customers for more than a decade. With our range of specialist mortgages, savings accounts and business finance solutions, we're backing more people to go for it.

We thrive by saying “yes” to our customers. We respect the ingenuity of entrepreneurs and their startups; we give first-timers a leg-up onto the property ladder; we open up the lending market to many; and thousands of customers chose MotoNovo Finance every week to buy their next car, van or motorbike.

This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose.

**Let us tell a bit about the opportunity**

At MotoNovo Finance, we’ve been transforming the way people access vehicle finance for over 40 years - and we’re not slowing down. As we continue to innovate, we’re looking for a dynamic and forward-thinking **Head of Motor Operations** to lead our Payouts, Underwriting, and Telephony functions. This is a high-impact leadership role for someone who thrives on delivering change through data, elevating operational performance, and enabling exceptional customer outcomes.

You’ll be part of a values-led, collaborative environment that supports bold thinking and continuous improvement. We’re committed to investing in our people, processes, and technology - and that starts with leaders who bring energy, expertise, and purpose to what they do.

**What will your day look like?**

You’ll take ownership of end-to-end operational delivery across our Motor Operations teams, with a strong focus on continuous improvement and transformation. Your priorities will include:

- Leading the Motor Payouts, Underwriting, and Telephony teams to deliver efficient, customer-centric operations.
- Driving strategic initiatives to enhance processes, systems, and customer journeys - always through the lens of regulatory excellence and innovation.
- Using data and insight to inform business decisions, optimise performance and shape future operational plans.
- Creating a culture of accountability, learning and inclusion, underpinned by robust training and quality assurance frameworks.
- Championing transformation projects that drive sustainable change and position MotoNovo at the forefront of the industry.
- Collaborating across Risk, Compliance, and business areas to ensure governance, fairness and regulatory alignment are embedded in everything we do.

**What do we expect from you?**

We’re looking for someone who brings both operational expertise and a transformation mindset. You'll likely have:

- Proven experience leading large, multi-site operational teams, ideally within motor finance, consumer lending, or a similar regulated environment.
- A strong grasp of operational disciplines across Payouts, Underwriting, and Customer Contact, and how to evolve them to meet business and customer needs.
- A data-driven approach to performance management, with the ability to turn insight into action.
- Practical understanding of FCA requirements and how they shape customer-facing operations.
- A passion for developing people and fostering inclusive, high-performing teams.
- The confidence and credibility to influence at senior levels and work cross-functionally.
- Experience delivering system or process change initiatives, with a focus on innovation, customer experience, and efficiency.

**What can you expect from us?**
- Hybrid working policy - 3 days onsite, 2 days working from home
- A friendly and flexible culture, the same as how we work with our customers
- A growing organisation that means there’s lots of opportunities to progress
- A drive for continuous improvement, which you will be empowered to get behind from day one
- And of course, you will be rewarded competitively, with a good range of core benefits and bonus potential

**Still curious?**

Join us and we’ll make the same promises to you as a colleague, as we do to each of our customers. We’re committed to building a working environment that values respect, diversity, and compassion. We welcome people regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave.

**Please note: we have a thorough screening and referencing process, which includes criminal record checks**

We champion equality by supporting the exceptions to the rule and getting finance to where it’s needed.

We lend the money people save with us, to people who want to get on in life; build businesses and create employment, buy property for people to live and work in, and purchase vehicles to move families and goods around.