Global Patient Services Coordinator

Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare._
- We believe that every life deserves world class healthcare._

Job Summary

**Salary**: Depending on experience

Hours: 37.5 hours per week. Shifts between the hours of 8am to 8pm on a rota basis, Monday - Saturday

Location: 33 Grosvenor Place, London, SW1X 7HY

Contract: Full time in the office, Permanent

What are we looking for?

Cleveland Clinic London are looking to recruit a Global Patient Services Coordinator to join our Global Patient Services team. You will provide bespoke comprehensive support that caters to specific cultural and unique needs of both international and high net worth patients seeking care at Cleveland Clinic London.

What makes us different?

Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians. Our Mission, ‘Caring for life, researching for health, and educating those who serve’, assures our unwavering commitment to professional development.

What will your duties include?- Manage and facilitate GPS patients within the time frame requested including registration, travel arrangements, and facilitating patient payments.- Coordinate patient services, such as scheduling follow-up medical appointments and gathering patient medical reports, x-rays, etc.- Support office operations by carrying out administrative tasks, including using the telephone, answering the phone, taking requests, calling patients to confirm appointments, document encounters, data entry, verifying and scheduling future appointments, filing and photocopying.- Act as a liaison between Cleveland Clinic London and outside providers, specifically government entities such as foreign government embassies in Central London.- Provide and secure necessary documentation to support international needs on a daily basis including collecting insurance information and medical documents to support international patients’ requests to travel to Cleveland Clinic London.- Coordinate interpretation and translation services as requested.- Ensure that patients and referring physicians are provided with timely reports.- Maintain complete and up-to-date documentation and files at all times, including product and service quotes.- Help facilitate successful delivery of services to linguistically diverse consumers.

What we need from you?- Previous work experience in a clinical setting- Demonstrable experience of working in a customer service environment essential- Demonstrable experience of providing administrative support.- Experience of providing customer service in a VIP/luxury setting is desirable.

What can we offer you?

As a private hospital with no shareholders, we reinvest profits back into our organisation. This means we can offer tailored support and development for caregivers, alongside benefits such as:

- 25 days annual leave (plus bank holidays)
- Auto-Enrolment of 5% pension - Cleveland Clinic contributes 10% through Salary Exchange
- Life Assurance, Private Medical & Dental Insurance and Eye Care contributions
- Discounted gym facilities
- 24/7 Holistic Employee Assistance Programme

Who we are?

Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.

With over 100 years of history, our “Patients First” philosophy is at the heart of everything that we do.

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Disclosure and Barring Service (DBS) Check

“Let’s deliver World Class care together”
- As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity._