Patient Services Coordinator

3 days ago

London, United Kingdom LYPHE Group Full time

**Patient Services Coordinator - Remote Working**

LYPHE Group is Europe’s most popular cannabis clinical telehealth and dispensing ecosystem. We own the medical cannabis supply chain vertically from digital clinical care, dispensing medical cannabis, to patient home delivery.

We've laid the foundations of the UK market and now we're expanding, taking that same ecosystem to the world. We know it’s our team and our story that make us who we are, and we are proud and humbled to be on this journey together.

Patient care is at the heart of our company and so we are looking for Patient Service Coordinators to join our patient services team on a full time basis. We are looking for someone that enjoys working with people, building relationships and is passionate about providing excellent care to our patients.

With a drive to exceed expectations, take ownership of decisions and support a team of multi-skilled administrators, the Patient Coordinator is tasked with providing exceptional clinical administrative support and excellent customer service to its patients.

**PRINCIPAL DUTIES**:

- To maintain thorough and accurate records of all patients and prescriptions.
- Assist with booking in new appointments and follow up appointments for patients
- Upload and cross check between systems patient prescriptions for dispensing
- Provide copies of patient prescriptions for their Med Cann ID app
- Act as the first point of contact for all patient enquiries; answering patient queries, take messages and going above and beyond to support our patients

**WHAT WE ARE LOOKING FOR?**
- Individuals with a strong understanding and respect for confidentiality is crucial
- Ability to problem solve is crucial
- Excellent interpersonal skills
- Excellent verbal and written communication skills
- Strong confident telephone communication skills
- Ability to define a business process
- Previous clinical experience (ideal)
- Highly proficient in Microsoft Office (PowerPoint, Excel and Word, google sheets) and other systems
- The ability to learn and adapt to new internal systems
- Self-motivated and self-starter with the ability to prioritise and schedule work independently
- Highly organised, detail-oriented and analytical
- Flexible in terms of working times and responsibilities e.g., out of hours work may be required with due notice.
- Maintains a professional conduct at all times, remaining calm and in control
- A caring and mature approach to patient care
- Ability to see what needs to be done and do it.
- 2 - 3 years experience in healthcare / healthcare call centre

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

**Experience**:

- Call Centre/contact centre: 2 years (required)

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