Contact Centre/customer Service
1 week ago
Customer Service/Contact Centre
£19,500 + £2000 - £5000 a year bonus
Luton
JOB TITLE: Customer Service/Contact Centre
LOCATION: Luton
CO. TYPE: Manufacturing company
HOURS: Monday - Friday 8am-6pm (in the office), 1 in 3 Saturdays 9am-1pm (work from home)
BENEFITS: 25 days holiday + bank holidays, free parking, subsidised on site canteen, Medicash, Private medical, Pension 5% (which increases up to 8%), Discount on products, free fruit in office, team nights out, performance related bonus, cooking classes
CULTURE: Lovely office team feel, buzzing environment where everyone is very social and happy coming to work every day. Fast paced environment due to business growth, management are very keen to hear your voice and ideas. The office is always celebratinga birthday, decorating the office (e.g. Halloween/Christmas). This company runs on a very ethical basis where the customer and staff member are the most important and wants to always make sure they are happy.
We're teaming up with the team leaders to recruit multiple customer service agents to join the team.
The day to day duties in your new job would be:
- Handling inbound/outbound sales enquires for consumers in need of support or repair, adapting your approach to varying consumer needs.
- Utilising the available products and services to find a solution for the consumer that best fits their needs.
- Accurately record consumer data, ensuring compliance when selling regulated services such as insurance products and to ensure field teams can deliver service excellence.
- Work as a part of a team to deliver an exceptional service and achieve key performance targets.
- Passionate, enthusiastic, empathetic
- Someone who wants to progress and grow in a company
- Experience working with live chat and social media platforms would be desirable
Next steps.....
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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