Customer Service Team Leader
2 days ago
Job DescriptionCustomer Service Centre Team LeaderLocation: Luton Head OfficeHours: Monday to Friday – rotating shifts (08:00–16:00 one week, 10:00–18:00 the next)Salary: £27,400 per annum + opportunity for overtimeBenefits: Free bus pass, great career development and progressionAre you a natural leader with a passion for delivering brilliant customer service? Do you thrive in a busy, fast-paced environment where every day is different? If so, we’d love you to join us at Arriva as our next Customer Service Centre Team Leader in Luton.In this role, you’ll lead, coach, and empower a team of customer service advisors who support millions of bus customers across the UK. You’ll be the driving force behind a high-performing team—helping them deliver exceptional service, solve problems, resolve complaints, and create consistently positive experiences.Guided by Arriva’s values of Doing the Right Thing, Caring Passionately, and Making a Difference, you’ll shape a culture built on empathy, accountability, and continuous improvement.What You’ll Be DoingLead & Inspire: Motivate and manage a team of customer service advisors to deliver outstanding service.Coach & Develop: Support your team with regular feedback, training, and development to help them shine.Drive Performance: Monitor KPIs, quality, and productivity to keep standards high.Champion Customer Experience: Ensure queries and complaints are resolved quickly, effectively, and with genuine care.Problem-Solve: Create a proactive, solution-focused environment where challenges are resolved confidently.Live Our Values: Role-model the Arriva approach—always putting customers first.Collaborate: Work closely with colleagues across the business to support continuous improvement and innovation.What We’re Looking ForExperience leading or coaching a team in a customer service, contact centre, or similar fast-paced environmentA passion for delivering brilliant customer experiencesStrong communication and interpersonal skillsCalm, confident problem-solving abilities—even under pressureA flexible, organised approach and the ability to manage multiple prioritiesIf you’re ready to lead from the front, inspire others, and make a genuine impact for our customers, we want to hear from you.Apply today and become part of the Arriva family
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Customer Service Team Leader
2 days ago
Luton, United Kingdom Arriva Group Full timeCustomer Service Centre Team LeaderLocation: Luton Head OfficeHours: Monday to Friday – rotating shifts (08:00–16:00 one week, 10:00–18:00 the next)Salary: £27,400 per annum + opportunity for overtimeBenefits: Free bus pass, great career development and progressionAre you a natural leader with a passion for delivering brilliant customer service? Do...
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Customer Service Team Leader
1 day ago
Luton, United Kingdom Arriva UK Bus Ltd Full timeLocation: Luton Head OfficeHours: Monday to Friday – rotating shifts (08:00–16:00 one week, 10:00–18:00 the next)Salary: £27,400 per annum + opportunity for overtimeBenefits: Free bus pass, great career development and progressionAre you a natural leader with a passion for delivering brilliant customer service? Do you thrive in a busy, fast-paced...
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Customer Service Team Leader
21 hours ago
Luton, Bedfordshire, United Kingdom Arriva Group Full timeCustomer Service Centre Team Leader Location: Luton Head Office Hours: Monday to Friday – rotating shifts (08:00–16:00 one week, 10:00–18:00 the next) Salary: £27,400 per annum + opportunity for overtime Benefits: Free bus pass, great career development and progression Are you a natural leader with a passion for delivering brilliant customer service?...
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Customer Service Team Leader
21 hours ago
Luton, Bedfordshire, United Kingdom Arriva Group Full timeCustomer Service Centre Team Leader Luton Head Office Hours: Monday to Friday – rotating shifts (08:00–16:00 one week, 10:00–18:00 the next) Salary: £27,400 per annum + opportunity for overtime Benefits: Free bus pass, great career development and progression Are you a natural leader with a passion for delivering brilliant customer...
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Customer Team Leader
5 days ago
Luton, United Kingdom Coop Full time**Customer Team Leader** Location: 628 Hitchin Road, Stopsley, Luton, LU2 7UG Pay: £11.00 per hour + great benefits Contract: 32 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (till 11pm) and weekends, to be discussed at interview Full training...
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Customer Team Leader
3 days ago
Luton, United Kingdom Coop Full time**Customer Team Leader** Location: 628 Hitchin Road, Stopsley, Luton, LU2 7UG Pay: £11.00 per hour + great benefits Contract: 24 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings at 6am (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at...
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Customer Team Leader
1 week ago
Luton, United Kingdom Coop Full time**Customer Team Leader** - Location: 9 Manor Road, Caddington, Luton, LU1 4EE - Pay: £12.10 per hour + great benefits - Contract: 39 hours per week + regular overtime, permanent, full time - Working pattern: 5 varied shifts over 7 days including afternoons, late evenings until 10pm and weekends, to be discussed at interview - Full training given - You must...
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Customer Team Leader
1 day ago
Luton, United Kingdom Co-op Careers Full timeClosing date : 10-12-2025 Customer Team Leader Location : Ebbsfleet - Castle Hill, Castle Hill , Ebbsfleet, DA10 0DF Pay : £13.99 per hour Contract : 12 hours per week + regular overtime, permanent, part time Working pattern : varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at...
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Customer Service Team Leader
2 days ago
Luton Bus Depot, United Kingdom Arriva Group Full timeCustomer Service Centre Team LeaderLocation: Luton Head OfficeHours: Monday to Friday – rotating shifts (08:00–16:00 one week, 10:00–18:00 the next)Salary: £27,400 per annum + opportunity for overtimeBenefits: Free bus pass, great career development and progressionAre you a natural leader with a passion for delivering brilliant customer service? Do...
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Customer Service Team Leader — Lead
1 day ago
Luton, United Kingdom Arriva UK Bus Ltd Full timeA leading transportation company in Luton seeks a Customer Service Centre Team Leader to lead and inspire a team of advisors. You will manage performance metrics and ensure exceptional customer service by fostering a positive and solution-oriented team culture. This role requires strong leadership, communication, and problem-solving skills to thrive in a...
