Customer Service Team Leader

2 days ago

Luton Bus Depot, United Kingdom Arriva Group Full time
Customer Service Centre Team Leader

Location: Luton Head Office
Hours: Monday to Friday – rotating shifts (08:00–16:00 one week, 10:00–18:00 the next)
Salary: £27,400 per annum + opportunity for overtime
Benefits: Free bus pass, great career development and progression

Are you a natural leader with a passion for delivering brilliant customer service? Do you thrive in a busy, fast-paced environment where every day is different? If so, we'd love you to join us at Arriva as our next Customer Service Centre Team Leader in Luton.

In this role, you'll lead, coach, and empower a team of customer service advisors who support millions of bus customers across the UK. You'll be the driving force behind a high-performing team—helping them deliver exceptional service, solve problems, resolve complaints, and create consistently positive experiences.

Guided by Arriva's values of Doing the Right Thing, Caring Passionately, and Making a Difference, you'll shape a culture built on empathy, accountability, and continuous improvement.

What You'll Be Doing

  • Lead & Inspire: Motivate and manage a team of customer service advisors to deliver outstanding service.

  • Coach & Develop: Support your team with regular feedback, training, and development to help them shine.

  • Drive Performance: Monitor KPIs, quality, and productivity to keep standards high.

  • Champion Customer Experience: Ensure queries and complaints are resolved quickly, effectively, and with genuine care.

  • Problem-Solve: Create a proactive, solution-focused environment where challenges are resolved confidently.

  • Live Our Values: Role-model the Arriva approach—always putting customers first.

  • Collaborate: Work closely with colleagues across the business to support continuous improvement and innovation.

What We're Looking For

  • Experience leading or coaching a team in a customer service, contact centre, or similar fast-paced environment

  • A passion for delivering brilliant customer experiences

  • Strong communication and interpersonal skills

  • Calm, confident problem-solving abilities—even under pressure

  • A flexible, organised approach and the ability to manage multiple priorities

If you're ready to lead from the front, inspire others, and make a genuine impact for our customers, we want to hear from you.
Apply today and become part of the Arriva family

  • Customer Service Team Leader

    2 days ago

    Luton, United Kingdom Arriva Group Full time

    Customer Service Centre Team LeaderLocation: Luton Head OfficeHours: Monday to Friday – rotating shifts (08:00–16:00 one week, 10:00–18:00 the next)Salary: £27,400 per annum + opportunity for overtimeBenefits: Free bus pass, great career development and progressionAre you a natural leader with a passion for delivering brilliant customer service? Do...

  • Customer Service Team Leader

    2 days ago

    Luton, United Kingdom Arriva UK Bus Ltd Full time

    Location: Luton Head OfficeHours: Monday to Friday – rotating shifts (08:00–16:00 one week, 10:00–18:00 the next)Salary: £27,400 per annum + opportunity for overtimeBenefits: Free bus pass, great career development and progressionAre you a natural leader with a passion for delivering brilliant customer service? Do you thrive in a busy, fast-paced...

  • Customer Service Team Leader

    2 days ago

    Luton, United Kingdom Arriva Group Full time

    Job DescriptionCustomer Service Centre Team LeaderLocation: Luton Head OfficeHours: Monday to Friday – rotating shifts (08:00–16:00 one week, 10:00–18:00 the next)Salary: £27,400 per annum + opportunity for overtimeBenefits: Free bus pass, great career development and progressionAre you a natural leader with a passion for delivering brilliant customer...

  • Customer Service Team Leader

    1 day ago

    Luton, Bedfordshire, United Kingdom Arriva Group Full time

    Customer Service Centre Team Leader Location: Luton Head Office Hours: Monday to Friday – rotating shifts (08:00–16:00 one week, 10:00–18:00 the next) Salary: £27,400 per annum + opportunity for overtime Benefits: Free bus pass, great career development and progression Are you a natural leader with a passion for delivering brilliant customer service?...

  • Customer Service Team Leader

    1 day ago

    Luton, Bedfordshire, United Kingdom Arriva Group Full time

    Customer Service Centre Team Leader Luton Head Office Hours: Monday to Friday – rotating shifts (08:00–16:00 one week, 10:00–18:00 the next) Salary: £27,400 per annum + opportunity for overtime Benefits: Free bus pass, great career development and progression Are you a natural leader with a passion for delivering brilliant customer...

  • Customer Team Leader

    6 days ago

    Luton, United Kingdom Coop Full time

    **Customer Team Leader** Location: 628 Hitchin Road, Stopsley, Luton, LU2 7UG Pay: £11.00 per hour + great benefits Contract: 32 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (till 11pm) and weekends, to be discussed at interview Full training...

  • Customer Team Leader

    4 days ago

    Luton, United Kingdom Coop Full time

    **Customer Team Leader** Location: 628 Hitchin Road, Stopsley, Luton, LU2 7UG Pay: £11.00 per hour + great benefits Contract: 24 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings at 6am (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at...

  • Customer Team Leader

    1 week ago

    Luton, United Kingdom Coop Full time

    **Customer Team Leader** - Location: 9 Manor Road, Caddington, Luton, LU1 4EE - Pay: £12.10 per hour + great benefits - Contract: 39 hours per week + regular overtime, permanent, full time - Working pattern: 5 varied shifts over 7 days including afternoons, late evenings until 10pm and weekends, to be discussed at interview - Full training given - You must...

  • Customer Team Leader

    2 days ago

    Luton, United Kingdom Co-op Careers Full time

    Closing date : 10-12-2025 Customer Team Leader Location : Ebbsfleet - Castle Hill, Castle Hill , Ebbsfleet, DA10 0DF Pay : £13.99 per hour Contract : 12 hours per week + regular overtime, permanent, part time Working pattern : varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at...

  • Bus Driver

    2 weeks ago

    Luton Bus Depot, United Kingdom Arriva Full time £22,400 - £35,200 per year

    Bus Driver£ £17.00 per hourStart Your Bus Driving Career with Arriva at our Luton depot– PCV and Trainee Opportunities AvailableAt Arriva, you'll be at the heart of your community, helping commuters get to work, children to school, and neighbours to the shops. Whether you're an experienced PCV Driver or looking to start a new career as a Trainee Bus...