Facilities and Communications Team Administrator

1 week ago

Belfast, United Kingdom Allen & Overy Full time

The Facilities and Communications Team is the first point of contact for all new business and external callers. It provides a range of transactional and information services to both the A&O London and Belfast Offices in relation to a 24/7 Switchboard service, facilities helpdesk (handling requests for maintenance and engineering), space reservations (including car park bookings), catering, general directory enquiries, housekeeping, vending, stationary and pest control.

We are looking for people who are genuine, confident and committed. We also love hearing from people who have a passion to motivate and inspire the team with and infectious passion for providing superb customer service.

Join Business Services at Allen & Overy and you join a team at the very heart of one of the best law firms in the world. We have a culture of excellence here which is second to none. We will offer you excellent training and development opportunities to ensure that you keep growing throughout your time with us, and that’s on top of all the great rewards and benefits that everyone enjoys at Allen & Overy.

**Role Purpose**

The purpose of the Facilities and Communications team is three fold:

- Switchboard: Handling internal, external and overseas calls. First point of contact for new business calls. To ensure a high quality of service is delivered at all times.
- Reservations: Booking car park space and meeting rooms along with catering, AV/VC and any other requirements needed.
- Facilities Helpdesk: Logging facilities and engineering jobs via an online system. Ensuring that the jobs are prioritised and completed in line with the service level agreements.

**Role and Responsibilities**
- Ensure that the highest standards of customer service are provided at all times.
- Ensure all comments, complaints and compliments are promptly escalated.
- Ensure quality communication between team and departments is maintained, especially during handovers.
- Develop meaningful relationships with different departments and service providers to ensure a seamless and professional service.
- Support Team Leader with improving standards of service and efficiencies within the department.
- Ad-hoc projects and additional administrative tasks.

**What you will have**
- Excellent telephone manner - clear and well pronounced spoken English is essential
- Strong customer service
- Good working knowledge of Microsoft Office

**Additional information - External**
- Applications close Wednesday 27th July at 5.00pm

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