Customer Service Administrator

1 day ago


Hitchin, United Kingdom Hales Jobs Full time

My client in Hitchin is looking for Customer Service Administrator to join a busy team in the Billings department.

What you will do as a Customer Service Administrator:

- Generating invoices for all reactive and quoted works.
- Answering customer questions and resolving customer queries in a timely manner, to ensure we can bill correctly.
- Liaising with various departments e.g. Credit Control/National Accounts to gain necessary information in order to update customers.
- Updating customer portals and websites with invoicing details.
- Other duties will include taking calls from our customers and logging them onto our system to arrange an Engineer Call-Out.

What you will need as a Customer Service Administrator
- To be passionate about customer service
- Working in a busy environment
- Excellent communication skills
- Strong attention to detail, and numeracy skills.
- IT literate, with experience of using a CRM being an advantage.

In return
- Up to 24K depending on experience
- 25 Days Annual Leave + Bank Holidays
- SMART Pension Scheme (Enhanced Company Contributions)
- Life Insurance
- Healthcare Support, including an Employee Support and Assistance Programme
- Employee Discount Platform
- Internal Recognition & Reward Schemes

**Job Information**:

- Job Reference: J36516_1678788484
- Salary: £22000.00 - £24000.00 per annum
- Salary From: £22000.00
- Salary To: £24000.00
- Job Industries: Call Centre and Customer Service
- Job Locations: Hitchin, Hertfordshire
- Job Types: Permanent
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