Customer Experience Advisor

2 weeks ago

Leeds, United Kingdom Flutter Entertainment Full time

Hours**:20hrs (Weekends and evening) - Permanent**

Salary**:£22,500 pro rata**

Start date**:Induction -** **Monday 13th May**

We’re looking for highly motivated Customer Service Advisors to join the Customer Operations Team.

**Your role in ‘better’**
- Ensuring that our customers are using our products safely and having conversations to ensure that they are utilising our Safer Gambling Tools and support.
- Multi-skilled and capable of supporting general day-to-day queries that are related to the product, this could be bet queries including football, horseracing, boxing etc. or gaming queries regarding our Vegas, Casino, Poker and Bingo products.
- Keeping up to date with new and existing promotions for both Bet and Gaming customers.
- Administrative queries such as verifying customers, resetting passwords and payment queries.
- Providing solutions to customer issues and offering an industry leading service

**How you’ll create ‘better’**
- Passion for customer service essential, previous experience preferable.
- Good time management skills are needed along with exceptional prioritisation skills.
- Able to efficiently flex between multiple customer contacts while maintaining exceptional service.
- Driven and confident about sharing your knowledge and ideas to support a “one team mentality” within your team and the wider Customer Operations Team
- Demonstrate keen ownership of personal performance and development.

This is a full time, permanent role working 37.5 hours per week, 5 days out of 7. **Must be fully flexible to work any time between 7am - 2am as shifts will cover these operating times and includes weekend working (50% weekend work over 8 week rotation)**

Working all peak events (Cheltenham Festival, Aintree Grand National, EFL and Premiership start of season, World Cup/ Euros) is a requirement and no holidays can be granted. Christmas, Boxing Day and New Year are one of our busiest times of year.

**We cannot approve any holidays during the training period (up to 9 weeks)**

**About Sky Betting & Gaming**

And at Sky Betting & Gaming, better is just the beginning. When you work here, you’ll be able to create the next big thing in a fast
- paced, exciting industry.

Our story began in 1999 and we’ve since grown to house a family of iconic brands including Sky Bet - the UK’s no.1 betting app, Sky Vegas - the UK’s no.1 online casino, as well as Sky Bingo, Sky Casino and Sky Poker.

We want to empower you to create a career you’re proud of, to feel like you belong, and provide you with everything you ned to do your job.

Plus, Sky Betting & Gaming is part of the Flutter UK & Ireland family — a collection of big-hitting entertainment brands such as Paddy Power, Betfair and Tombola.

**Helping you live your life better**
- £1,000 learning fund each year
- 32 hours paid volunteering time per year
- Free SkyQ Ultra HD premium TV package worth £1,200
- Twice-yearly bonus (with part of it guaranteed)
- Pension contribution scheme
- Private healthcare
- Flexible ways of working (after training)
- Access to thousands of Udemy courses
- Invest via the Company Sharesave Scheme

**If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.**

**Job Types**: Part-time, Permanent

**Salary**: £22,500.00 per year

Expected hours: 20 per week

**Benefits**:

- Company pension
- Free parking
- On-site parking

Work Location: In person

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