Operational Supervisor

2 days ago

London, United Kingdom TCR Group Full time

UK & Ireland > London Heathrow **Operational Supervisor - TCR** **The Opportunity** Join our team as an Operational Supervisor and take the lead in managing staff and day-to-day operations within the workshop and airside. You will oversee efficient operations, promote safety, and ensure high-quality customer service while managing productivity, resources, and staff performance. This role requires strong leadership, organizational skills, and a focus on operational excellence. **Key Responsibilities** - Proactively manage workshop staff and space, ensuring productivity and chargeable hours are maximized. - Promote safety in the workplace, ensuring adherence to safe working practices for all staff, visitors, and subcontractors. - Ensure ISO procedures are followed and workshop excellence reports are completed. - Manage tooling and equipment, including maintaining records for calibration and registration. - Prepare customer quotes based on Service Level Agreements (SLAs). - Conduct yard checks and maintain an accurate whiteboard with job status updates. - Ensure parts are ordered and allocated to jobs efficiently. - Complete and send daily status reports to customers. - Investigate accidents, incidents, or near-misses and report findings. - Oversee job updates, ensuring quality checks are completed and signed off. - Ensure equipment checks are completed for forklift trucks, ladders, and other tools. - Prepare detailed handovers for the next shift, ensuring all paperwork is correct and up to date. - Report under performing staff to the Operations Manager and assist with performance reviews, investigations, and disciplinary actions. - Carry out other reasonable duties as required by the operation. **What We Are Looking For** **Skills & Experience & Behaviours** - Supervisory experience in a customer-focused, operational environment (essential). - Strong communication and organizational skills. - Good IT skills and understanding of workshop procedures. - Understanding of motor mechanics and vehicle maintenance. - Knowledge of health and safety regulations. - Customer-oriented with a service delivery focus. - Ability to quickly assess and resolve problems. - Flexible, adaptable, and team-oriented. - Level 3 Motor Mechanics qualification (required); HGV qualification (desirable). **Why You Will Love Working With Us** - Competitive salary and benefits package. - Career development opportunities in a growing company. - A dynamic, team-focused work environment that values safety and continuous improvement. **What We Offer** - 6% employer pension contribution. - 3x salary Life Assurance. - Private Medical coverage. - Employee Assistance Programme (EAP). **About Us** TCR is a leading provider of vehicle maintenance solutions, committed to excellence in safety, reliability, and customer service. We prioritize passion, integrity, accountability, and open-mindedness in everything we do. Submit your CV and cover letter today to join our dynamic team **Working Hours/Shift Pattern** 4 on 4 off day shifts based out of our Heathrow Facility **Address** Exeter Way Hillingdon TW6 2UA

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