Customer Service Advisor

5 days ago

Blackburn, United Kingdom Chubb Fire & Security Full time

Company Description
**Chubb Fire & Security** is currently recruiting for a **Customer Service Advisor **to join our Customer Contact Centre in our **Blackburn office** **(BB1 2PR)**.

**You will be working a 37.5 hour week, Monday to Friday on DAY shifts between 8am and 6pm, for example 8:30am-4:30pm.**

**Salary from £19,000 per annum**

The main goal of this is to provide the best customer service to both our internal and external customers that call into the Centre. You will be working with a variety of stakeholders - field based Engineers, Account Managers, our Branch network and also our external customers. You will be working closely with the Customer Service Team Leaders and Operations Managers helping to provide the best experience possible for our customers.

**Job Description**:

- Demonstrate excellent service to all customers, internal and external
- Maintain company standards of customer relationships and confidentiality
- Accurately record information that is obtained and processed correctly
- Take ownership of the customer in all aspects (i.e. responding to the customer call, recording customer requests, dispatch of call to engineer through to call closure)
- Be proactive in identifying incidents that may have an adverse effect on the Centre’s service delivery and to comply with the escalation procedures in place
- Take ownership of the customer in all aspects (i.e. responding to the customer call, recording customer requests, dispatch of call to engineer through to call closure)
- Planning and dispatching of work orders to engineers

**Qualifications**:

- Have some customer service experience
- Have customer service experience over the phone or in a customer facing environment
- Be a proactive individual with strong telephone and communication skills
- Good IT skills, especially knowledge and experience of MS office
- Have the ability to prioritise and work under pressure
- Be able to work in a team and communicate effectively with members of their own team and others
- Previous experience in admin co-ordinating and planning is desirable

Additional Information
- Competitive salary
- Generous pension scheme
- Fully funded study (Employee Scholarship Scheme)
- 25 days holiday plus bank holidays
- Benefits Central Platform hosting employee reward and recognition initiatives and health and wellbeing resources
- Bravo Awards which recognise outstanding contributions from all employees and encourage excellence

**More about us**:
Chubb Fire & Security is one of the most recognised fire and security brands in the world. For over 200 years, our mission has been to make the world a safer place by protecting our customers with essential systems, equipment and services. From digital CCTV surveillance and intruder alarms to fire detection and suppression systems, we provide a full range of innovative products and services to customers, including most FTSE 100 companies.

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