Customer Service Advisor
3 days ago
Company Description**
Chubb Fire & Security** is currently recruiting for a **Customer Service Advisor **to join our Customer Contact Centre in our **Blackburn office** **(BB1 2PR)**.
**Salary £19,000 pa**
**You will be working a 37.5 hour week, Monday to Friday on DAY shifts between 8am and 6pm, for example 8:30am-4:30pm.**
The main goal of this is to provide the best customer service to both our internal and external customers that call into the Centre. You will be working with a variety of stakeholders - field based Engineers, Account Managers, our Branch network and also our external customers. You will be working closely with the Customer Service Team Leaders and Operations Managers helping to provide the best experience possible for our customers.
Job Description**
What will you be doing as a Customer Service Advisor?**
- Respond to all inbound calls in a dedicated, professional and effective manner, within the agreed response times
- Demonstrate excellent service to all customers, internal and external
- Maintain company standards of customer relationships and confidentiality
- Accurately record information that is obtained and processed correctly
- Take ownership of the customer in all aspects (i.e. responding to the customer call, recording customer requests, dispatch of call to engineer through to call closure)
- Be proactive in identifying incidents that may have an adverse effect on the Centre’s service delivery and to comply with the escalation procedures in place
Qualifications**
To be successful in this role you will**:
- have customer service experience whether within in a call centre environment, over the telephone or customer facing experience
- Be a proactive individual with strong telephone and communication skills
- Have a working knowledge of a PC, and experience of using Microsoft products, Word, Excel, PowerPoint, Outlook, etc.
- Have the ability to prioritise and work under pressure
- Be able to work in a team and communicate effectively with members of their own team and others
Additional Information**
What can we offer you?**
- Competitive salary
- Generous pension scheme
- Fully funded study (Employee Scholarship Scheme)
- 25 days holiday plus bank holidays, plus option to purchase additional leave
- Benefits Central Platform hosting employee reward and recognition initiatives and health and wellbeing resources
- Bravo Awards which recognise outstanding contributions from all employees and encourage excellence
**More about us**:
- Creating solutions for people and our planet, our company values are our absolutes -_**_ RESPECT, INTEGRITY, INCLUSION, INNOVATION & EXCELLENCE. _**_We work and win together, while never compromising our values._
Chubb Fire & Security is one of the most recognised fire and security brands in the world. For over 200 years, our mission has been to make the world a safer place by protecting our customers with essential systems, equipment and services. From digital CCTV surveillance and intruder alarms to fire detection and suppression systems, we provide a full range of innovative products and services to customers, including most FTSE 100 companies.
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