Customer Service Assistant

2 weeks ago


Bracknell, United Kingdom Cawood Scientific Full time

NRM part of Cawood is the UK’s leading independent scientific group, recognised for its technical capability and value-added service to customers. We provide laboratory analysis to the agriculture, food and environmental sectors, as well as contract research to GLP standards to support the development of agrochemicals, biocides and other chemicals. 

Cawood currently have an opportunity for a Customer Service Assistant to be based out of our site on a Permanent, full-time basis.



Role Responsibilities:  
- Contract review to ensure the samples have been allocated to the correct account and have the correct analysis flagged, plus addition of supplementary information to the gold Card record
- Check and then subsequently investigating why reports are delayed and then reacting accordingly to remedy the issue
- Familiarity with telephone system (placing calls on hold/transferring calls) and be able to deal with them appropriately through a broad knowledge of the company’s operations
- Communicate in a friendly and helpful manner to both our customers and other members of staff
- Assist with filing in downtime
- Assist with courier bookings if time permits
- Maintain high standards of work at all times

Skills, Qualifications and Experience:  
- Good telephone and communication skills with a friendly and helpful manner
- Pleasant disposition to work well in a team
- Motivated and methodical with the ability to understand and meet targets and deadlines
- Commitment to working the hours required to fulfil the job, including flexibility of working
- Science qualifications to ‘A’ level is desired but not essential

**Job Types**: Permanent, Full-time

Ability to commute/relocate:

- Bracknell, Berkshire: reliably commute or plan to relocate before starting work (required)



  • Bracknell, United Kingdom Euro Garages Full time

    **Role**: Customer Service Assistant **Location**: Bracknell, RG12 1QN **Hours**: Part-Time Hours Available **Hourly Rate**: £10.05 per hour **Bonus Scheme**: Quarterly Bonus Incentive! What will my role look like? As a Customer Service Assistant you will be the face and voice of our Petrol Forecourts and your main priority will be to ensure that our...


  • Bracknell, United Kingdom Appcastenterprise Full time

    **More about the role**: Could you bring your spark to Eurest? Here's what you need to know before applying: **Your key responsibilities will include**: - Preparing delicious, high-quality food that delights our clients and customers - Serving customers, ensuring they receive an easy and seamless personalised experience - Being knowledgeable about the food...


  • Bracknell, United Kingdom Source4 Personnel Solutions Full time

    **Responsibility** Our well-established client based in Bracknell is looking for a Customer Service Representative to join fast-paced team. You will be looking after a portfolio of accounts across the EU & UK customer base. This role allows hybrid working. **Duties** - Provide excellent customer services, written, verbally and face to face (when required) -...

  • Customer Service

    5 days ago


    Bracknell, United Kingdom Ashfield Commercial & Medical Services Full time

    **Company**:Ashfield Engage **Job title**:Customer Experience Support Advisor **Therapy Area**:Animal Health **Location**:Bracknell (Hybird) **Salary**:Competitive **Job Purpose**: - The provision of best-in-class customer experience support aligned with BIAH’s sales, marketing, technical & commercial teams. Managing incoming customer enquiries...


  • Bracknell, United Kingdom Cawood Scientific Full time

    NRM part of Cawood is the UK’s leading independent scientific group, recognised for its technical capability and value-added service to customers. We provide laboratory analysis to the agriculture, food and environmental sectors, as well as contract research to GLP standards to support the development of agrochemicals, biocides and other...


  • Bracknell, United Kingdom Consult Full time

    This is a fantastic opportunity to join one of the largest science and technology companies in the world. The overall mission for this role is to provide excellent Customer Service to Scott Safety customers. **Responsibilities**: - To manage customer relationships via telephone and other correspondence, including responding to customer enquiries and...


  • Bracknell, United Kingdom Consult Search & Selection Full time

    Scope This is a fantastic opportunity to join one of the largest science and technology companies in the world. The overall mission for this role is to provide excellent Customer Service to customers on an initial 6 month contract. **Responsibilities**: - To manage customer relationships via telephone and other correspondence, including responding to...


  • Bracknell, United Kingdom HealthHero Full time

    Customer Service Operator Office-based, Bracknell, Berkshire £11.00 - £12.00 per hour Full-time and Part-time positions available HealthHero is a leading digital healthcare provider, revolutionising the way people access and receive healthcare services. As a Customer Service Operator, you will play a vital role in providing exceptional customer service...

  • Customer Service

    5 days ago


    Bracknell, United Kingdom Huntress Full time

    Title: Customer Service **Salary**: £20,000 - £22,000 Location: Bracknell Benefits and Perks: 9am - 5pm Monday - Friday, 25 days holiday plus bank holidays and birthday off, free onsite parking, pension, and life assurance scheme **Responsibilities**: - Inbound/ outbound telephone communications to answer customer enquiries - Liaising with customers...


  • Bracknell, United Kingdom Xe Full time

    At XE, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile apps and over the phone. Last year, we helped...