Customer Service Representative
1 week ago
This is a fantastic opportunity to join one of the largest science and technology companies in the world.
The overall mission for this role is to provide excellent Customer Service to Scott Safety customers.
**Responsibilities**:
- To manage customer relationships via telephone and other correspondence, including responding to customer enquiries and difficult complaints. Also providing face to face or virtual service reviews with priority customers. To assist customers with product& delivery issues in the areas of recalls, returned goods, proof of delivery and freight claims.
- To provide service and support through utilising SAP for order entry, order management, order status updates, product enquiries, and pricing queries. Ensuring all transactions meet required compliance standards and defined Service Level Agreements at alltimes.
- Participate in all company initiatives e.g. daily tier reviews, team meetings, training as well as completing all compliance and EHS courses as required.
- To liaise with the business on customer relationship management utilising Salesforce functionalities.
- To collaborate with all internal stakeholders to ensure customer queries are resolved in a timely manner e.g. Marketing, Pricing Operations, Customer Financial Services and the eProcurement team
**About You**:
- _Good written & verbal communication essential._
- _Use of OTC SAP is desirable._
- _Customer facing experience in a B2B environment preferred._
- _Strong problem solving skills, ownership and an ability to work as part of a team. _
- _Organisational skills are key in the fast paced customer environment._
- _Ability to manage change including quickly adapting to new systems and processes._
- _Experience of supply chain and logistics is also desirable. _
- _Full training, including opportunity to work towards a Customer Service professional qualification, will be given._
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