Customer Services Representative
1 week ago
Scope
This is a fantastic opportunity to join one of the largest science and technology companies in the world. The overall mission for this role is to provide excellent Customer Service to customers on an initial 6 month contract.
**Responsibilities**:
- To manage customer relationships via telephone and other correspondence, including responding to customer enquiries and difficult complaints. Also providing face to face or virtual service reviews with priority customers. To assist customers with product & delivery issues in the areas of recalls, returned goods, proof of delivery and freight claims.
- To provide service and support through utilising SAP for order entry, order management, order status updates, product enquiries, and pricing queries. Ensuring all transactions meet required compliance standards and defined Service Level Agreements at all times.
- Participate in all company initiatives e.g. daily tier reviews, team meetings, training as well as completing all compliance and EHS courses as required.
- To liaise with the business on customer relationship management utilising Salesforce functionalities.
- To collaborate with all internal stakeholders to ensure customer queries are resolved in a timely manner e.g. Marketing, Pricing Operations, Customer Financial Services and the eProcurement team
About You
- Good written & verbal communication essential.
- Use of OTC SAP is desirable.
- Customer facing experience in a B2B environment preferred.
- Strong problem solving skills, ownership and an ability to work as part of a team.
- Organisational skills are key in the fast paced customer environment.
- Ability to manage change including quickly adapting to new systems and processes.
- Experience of supply chain and logistics is also desirable.
- Full training, including opportunity to work towards a Customer Service professional qualification, will be given.
**Job Types**: Full-time, Temporary contract
Contract length: 6 months
**Salary**: £13.00 per hour
Schedule:
- Day shift
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
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