Head of Ecommerce

**Role: Head of eCommerce**

**Location: Leeds LS15 or Leicester LE676 (with hybrid working after completion of training, travel to either site will be required)**

**Salary: £ competitive DOE plus extensive benefits**

**Contract type: Permanent**

**Employment type: Full time**

**Working hours: 40 hrs pw, Monday to Friday**

Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.4 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all.

We are in the process of consolidating all our digital touchpoints onto a single domain, Pharmacy2U.co.uk and ecommerce technology, creating a world-first in healthcare. We are looking for a dynamic, successful, experience and customer centric person to lead our eCommerce team.

**What’s in it for you?**

Occupational sick pay

Enhanced maternity and paternity pay

Contributory pension

Discounted insurance (Aviva)

Employee discount site

Discounted gyms (via our blue light card and benefits schemes)

Employee assistance programme

In-house mental health support

Free onsite parking

Health and wellbeing initiatives

Social events throughout the year

Cycle to work scheme

Green car scheme

Registration fees paid (GPhC, NMC, CIPD etc)

Long service bonus

Refer a friend bonus

Blue light card

Hybrid working

Annual holiday buy and sell scheme

Commitment to CPD/training

25 days annual leave increasing with service

Discounts & Exclusive offers at The Springs, Leeds

25% Discount & health & beauty purchases

**What you’ll be doing?**

Leading the strategy, implementation and optimisation of the digital experience and performance across our website and apps: to drive commercial performance through improvements in key eCommerce metrics

Provide strategic direction, leadership and coaching to team members to achieve the business objectives and personal development goals, leading a team of 9 FTE across merchandising, design, content, CRO/analytics, and technical SEO

Drive optimisation of customer experience onsite through best-in-class merchandising, content, and navigation/taxonomy

Deliver a world-class digital experience through user experience, design, merchandising, personalisation, CRO and web analytics and oversee the user experience design and implement strategies to enhance web usability and ensure brand guidelines are met

Lead the implementation of our personalisation and cross-sell strategy across all digital touchpoints

Work alongside the product development teams to plan, build test, and deliver enhancement to the website/app features and experience that improves the customer experience and eCommerce KPI’s

Ensure website meets all technical standards, SEO best practice, accessibility, page speed, taxonomy/navigation, and content

Ensure commercial growth (revenue and new customers across business unit)

**Who are we looking for?**

Strong trading experience including CRO and an understanding of how online trading, acquisition, and brand work together

Commercially driven mindset with customer needs at the fore and able to spot opportunities

Extensive experience working in an eCommerce environment with proven results from defining strategy to implementation

A background in FMCG, eCommerce, retail or travel and experience of running website technology/tools including knowledge of A/B and MVT techniques, analytics tools, personalisation, and recommendation tools

Strong knowledge of pricing and promotion mechanics, website merchandising mad marketing disciplines e.g. SEO

An exceptional leader, building teams and capability whilst keeping the patient at the heart of everything you do

Good working knowledge of MS office suite

Highly organised, strong communication skills, high attention to detail and tenacity

**What happens next?**

Applicants must prove they have the right to live in the UK.

All successful applicants will be required to undergo a DBS check.

INDHP