Customer Engagement Squad Lead S4 Customer

Customer engagement Squad Lead | S4 | Customer Engagement | Milton Keynes

Country: United Kingdom

**WHAT YOU WILL BE DOING**

**Join our community.**

This role is within our Customer Engagement Squads.

We believe that customer engagement has the power to make a positive difference to our customers lives right now and in the future.

We’re a relentlessly supportive, agile tribe that is committed to continuous improvement, honest collaboration and being brave.

We’re empowered to create, and we have fun along the way as we deliver awesome, data driven, customer centric experiences.

Come and see what’s possible.

**The difference you’ll make.**
- Leading a Customer Engagement Squad as the Product Owner - set the vision, own the backlog
- Designing, executing, and evaluating customer engagement programmes across a range of customer needs and stages of the customer journey
- Fostering innovative thinking and customer centric decision making
- Engaging and negotiating with your stakeholders on prioritisation and progress

**What you’ll bring.**
- You’ll demonstrate your love for the responsibility of being a leader, and through that how you motivate and develop a team to achieve more than they thought was possible
- Your stakeholder management abilities will be one of your standout strengths, being adept at negotiating to get your stakeholders aligned and bought into a plan

**It would also be nice for you to have.**
- Some experience of product ownership and what it entails
- Marketing knowledge through education or career experience
- A growth mindset, show us you can push the boundaries
- Experience working in an agile environment

**What else you need to know.**

We will be conducting all interviews via telephone or video-conference where possible.

This role is currently hybrid location (Milton Keynes 2 days per week/home based 3 days per week)

**How we’ll reward you.**

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
- Eligible for a discretionary performance-related annual bonus
- Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us
- 30 days’ holiday plus bank holidays, which increases to 31 days after 5yrs service, with the option to purchase up to 5 contractual days per year
- £6,000 car allowance per year
- Company funded individual private medical insurance
- Voluntary healthcare benefits at discounted rates such as private medical insurance for your family, dental insurance, healthcare cash plan and health assessments
- Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover
- Share in Santander’s success by investing in our share plans

**Learn more about our benefits and family friendly policies
**#ThePlaceToBeYourself - Everyday Inclusion at Santander**

You can find out more about how we’re embedding an inclusive culture that encourages our people to bring their full and authentic selves to work on our Inclusion and Belonging page.

**A bit more about Santander**

At Santander we’re driven by our purpose - to help people and businesses prosper. This means we help customers to create change for themselves and those around them, and we champion businesses to grow sustainably. We do this by always living our values of Simple, Personal and Fair.

At Santander, we each take personal responsibility for managing risk by embracing the I AM Risk framework - to Identify, Assess, Manage and Report risks, and to continuously build a deeper understanding of the risks we face. It is an important part of our culture at Santander and we will provide you with knowledge to help you manage risks in your role.

**What to do next:

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If this sounds like a role you’re interested in, then please apply.

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