Customer Service Associate

2 weeks ago


Plymouth, United Kingdom MessageCloud Full time

MessageCloud is a Plymouth-based software, telecoms and billing services provider offering a full-time role in our consumer and partner support team.

In addition, you may be asked to help us evaluate and audit our services to ensure compliance with our internal policies; and assist your colleagues with a range of day to day administrative tasks.

Ideal for both career-starters and more established individuals, this is an opportunity to assist consumers and resolve their issues, complaints and feedback, by using a range of internal software tools and liaison with your colleagues and external partners.

A background in customer service or telecoms would be beneficial, and you should be solution-focussed, proactive, and able to deal with higher volumes of enquiries. Although training will be provided, basic computer skills are a must.

The company offers an established Workplace Pension Scheme, health benefits, including access to GP advice, as well as bonus holidays and increased pension contributions dependent on the length of service.

The role is full-time, following standard business hours, though there may be some requirement for work outside hours for operational reasons on infrequent occasions.

**Job Types**: Full-time, Permanent

**Salary**: £15,000.00-£18,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- On-site parking
- Private dental insurance
- Private medical insurance
Schedule:

- Monday to Friday
Ability to commute/relocate:

- Plymouth, PL9 7HX: reliably commute or plan to relocate before starting work (required)

**Language**:

- English (required)


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