Complaints Coordinator

1 week ago


Leeds, United Kingdom NewDay Full time

501645

Permanent Full Time

Leeds

Contact Centre & Operations

**Complaints Coordinator -**

**£24K Salary**

**Full time, permanent opportunities**

Time for a new challenge? Ready to try something different? That’s exactly what you’ll get when you join us in our award-winning contact centre in Morley (near Leeds).

Ensuring customers consistently receive a world class experience, you will have the opportunity, if you wish, to spend up to half of your time remote working.

**Who are we looking for?**

Naturally you’ll be a great communicator and a great listener, but you’ll also be passionate about delivering first class customer service. Ideally, you’ll have experience of working in a busy complaints environment within financial services with a strong awareness of quality assurance standards and regulation requirements in the financial industry. You’ll also be familiar with identifying vulnerable customers and handling challenging situations sensitively.

**What are the benefits?**

You’ll receive a starting salary of up to £23,250. You’ll have the opportunity to progress through our fantastic internal development programme. On top of this, there’s a discretionary annual bonus scheme. You’ll also enjoy a brilliant benefits package including 26 days holiday (plus bank holidays), a competitive pension scheme (double matched employee contributions up to a total of 8% of salary), a healthcare cash plan and life assurance
- and a whole lot more.

**Key words**:
Complaints, Complaints Coordinator, Complaints Handler, Customer Service


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