Response Coordinator

3 days ago

Leeds, United Kingdom OCU Full time

OCU Group are experiencing a significant amount of growth throughout 2025.

This has created an exciting opportunity for a Response Coordinator to join our team in Leeds, Seacroft.

**Offering Salary: £25,000**

**Please be aware the working hours are: 07:00am - 15:00pm**

**Duties and Responsibilities**:
Customer Interaction:

- Make outbound calls to customers as required for follow-ups or service updates.

Issue Resolution:

- Identify and assess customers' needs to achieve satisfaction.
- Provide accurate, valid, and complete information by using the right methods and tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.

Data Management:

- Record details of customer interactions, comments, and complaints.

Team Collaboration:

- Work closely with team members and other departments to resolve complex issues.
- Participate in team meetings and training sessions to improve skills and knowledge.

Performance Targets:

- Meet personal/team qualitative and quantitative targets.
- Strive for continuous improvement and take responsibility for achieving performance targets.

**Skill and Experience**:

- Excellent communication skills, both verbal and written.
- Strong active listening skills and ability to empathise with customers.
- Ability to multi-task, prioritise, and manage time effectively.
- Previous experience in a call centre or customer service role.
- Ability to work under pressure and handle challenging situations calmly and effectively.

**Company Information**:
OCU leads the way in end-to-end infrastructure engineering in the utilities, digital, and energy markets, specialising in safely and efficiently delivering complex client requirements. Our breadth of capabilities and depth of operational capacity, paired with our cutting-edge technology, ensure that we are not just part of the market; we are leading it.

Working directly with many of the country’s leading power, energy transition, water, telecoms and digital clients, we are looking for the very best talent to join our growing team.

  • Response Coordinator

    3 days ago

    Leeds, United Kingdom OCU Full time

    OCU Group are experiencing a significant amount of growth throughout 2025. This has created an exciting opportunity for a Response Coordinator to join our team in Leeds, Seacroft. **Offering Salary: £25,000** **Please be aware the working hours are: 12:30pm - 20:30pm** **Duties and Responsibilities**: Customer Interaction: - Make outbound calls to...

  • Bid Coordinator

    3 days ago

    Leeds, United Kingdom First Response Group Full time

    **About us**: First Response Group (FRG) is a total security, risk, and facilities management solutions company. We are leading the way with new technologies and training and development to deliver a first-class service to our clients. What makes us different is our people. Our mission is to motivate, support, and develop our employees by creating a culture...

  • Response Coordinator

    3 days ago

    Leeds, United Kingdom OCU Full time

    OCU Group are experiencing a significant amount of growth throughout 2025. This has created an exciting opportunity for a Response Coordinator to join our team in Leeds, Seacroft. **Offering Salary: £25,000** **Please be aware the working hours are: 07:00am - 15:00pm** **Duties and Responsibilities**: Customer Interaction: - Make outbound calls to...

  • Response Coordinator

    7 days ago

    Leeds, United Kingdom OCU Full time

    Overview OCU Group are experiencing a significant amount of growth throughout 2025. This has created an exciting opportunity for a Response Coordinator to join our team in Leeds Seacroft. The purpose of the role is to act as the liaison between our company and current and potential customers. The successful candidate will be able to take ownership of...

  • Response Coordinator

    1 week ago

    Leeds, United Kingdom OCU Full time

    OCU Group are experiencing a significant amount of growth throughout 2025.This has created an exciting opportunity for a Response Coordinator to join our team in Leeds Seacroft.The purpose of the role will be to act as the liaison between our company and our current and potential customers. The successful candidate will be able to accept ownership for...

  • Response Coordinator

    3 days ago

    Leeds LS DH, United Kingdom OCU Group Full time

    OCU Group are experiencing a significant amount of growth throughout 2025.This has created an exciting opportunity for a Response Coordinator to join our team in Leeds, Seacroft.The purpose of the role will be to act as the liaison between our company and our current and potential customers. The successful candidate will be able to accept ownership for...

  • Service Coordinator: First-Response

    2 weeks ago

    Leeds, United Kingdom OA Full time

    A leading operations firm in Stevenage is seeking a proactive Service Coordinator to manage client interactions and engineer schedules. This role involves handling calls and emails, logging requests, and supporting general administrative tasks within a collaborative team. Ideal candidates will be organised and clear communicators, ready to learn and grow in...

  • HR Assistant

    7 days ago

    Leeds, United Kingdom First Response Group Full time

    **About us**: First Response Group (FRG) is a total security, risk, and facilities management solutions company. We are leading the way with new technologies and training and development to deliver a first-class service to our clients. What makes us different is our people. Our mission is to motivate, support, and develop our employees by creating a culture...

  • Responsible Individual

    2 weeks ago

    Leeds, United Kingdom JM Workforce Services Full time

    JM Workforce Services is looking for a number of Responsible Individuals to work with different Children's Home providers across the North on either part-time or full-time basis. Job Types: Part time / Full time Pay: £65,000.00-£70,000.00 per year Job Types: Part time Pay: £450 - £500 a day Duties and Responsibilities * Develop and...

  • Bid Writer

    3 weeks ago

    Leeds, United Kingdom First Response Group Full time

    First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. is a dynamic and forward-thinking provider of security, risk management, and facilities solutions. We distinguish ourselves through the...