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Key Account Manager
2 weeks ago
An exciting KEY ACCOUNT MANAGER'S ROLE has arisen to work for one of the largest and rapidly expanding express parcel carrier companies in the UK.
The role will be based in the WEST MIDLANDS area is covering BIRMINGHAM, WOLVERHAMPTON, SHREWSBURY, STAFFORD, DUDLEY, WORCESTER annd suurounding WEST MIDLANDS area mainly managing the regions TOP 30 - 40 accounts, but also supporting the management of therest of the customer base at the WEST MIDLANDS sites.
Role summary:
The Key Account Manager is responsible for managing medium to large customer accounts ensuring the highest levels of customer service for Key DX customers. Proactively engaging with customers to identify possible issues or upcoming increases in volume whilstdriving through additional revenue through growth.
Key responsibilities:
- Communicate with customers on a proactive basis ensuring that they receive the highest levels of customer care.
- Negotiating annual price increases and driving through additional revenue through upselling and sourcing additional lines of business with current customers
- Resolving customer issues at all levels working closely with local customer service and operational teams
- Providing a flow of information between the customer and the business
- Producing weekly and monthly service reports
Additional information on this role:
- Ideally experience within Sales or Account Management from the Parcels or Pallet Distribution industry
- If not then previous experience in the logistics / distribution environment in a similar role is essential.
**Benefits**:
- Competitive Rates of Pay - £30,000 to £35,000
- Company Car or Allowance
- Laptop and Phone
- Holidays: 25 days + bank holidays
- Pension, Life Assurance and other additional benefits
- Excellent opportunities for career progression and more
