Key Account Manager

1 week ago


West Midlands, United Kingdom WR Logistics Full time

4PL Account Manager – Midlands (Hybrid) | Up to £60,000 + Car Allowance + Private Healthcare Recruiting Freight Forwarding professionals for Logistics Companies across the UK and USA. jack@wr-logistics.com I am working with a leading logistics organisation seeking an experienced 4PL Account Manager to manage key customer relationships across major manufacturing clients. This is a strategic role focused entirely on key account management, service delivery, and operational performance — no direct sales. The Role You will be the primary point of contact for a portfolio of large manufacturing customers, ensuring exceptional service delivery and operational execution. Your role is to drive performance, identify improvements, and maintain strong partnerships across all stakeholder groups. Key Responsibilities Manage day-to-day relationships with major manufacturing accounts Lead service performance reviews and coordinate cross-functional teams Analyse operational data to identify efficiencies, cost savings, and areas for continuous improvement. Produce clear reporting, forecasts, and insights Manage escalations and proactively resolve issues Support account development through improved service performance and enhanced value delivery (no new business sales). About You Strong background in 4PL, 3PL, transport, or supply chain operations. Proven experience managing large or complex accounts, ideally within manufacturing. Confident communicator capable of managing senior stakeholder relationships. Salary up to £60,000 (DOE) Seniority level Associate Employment type Full-time Job function Supply Chain and Sales Industries Truck Transportation, Transportation, Logistics, Supply Chain and Storage, and Freight and Package Transportation #J-18808-Ljbffr


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