Secure Contract Delivery Team Member

**About BT**

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT.

**Secure contract delivery team member - Manchester Dial House office**
- BT provides amazing products and services to a wide variety of customers, this includes key enterprise customers who require a high degree of security, where accuracy and service delivery is key.
- This is where you step in - we need someone to deliver excellent quality of service to these customers, to ensure that the contract orders and management run smoothly end to end.
- Do you demonstrate excellent attention to detail, demonstrating a high level of accuracy?
- Are you savvy with Microsoft products, including Access, Excel and Teams?
- Are you eager to learn, whilst still focusing on how to support your team’s performance with continuous improvement?-
**You'll have the following responsibilities**
Processing and validating end-to-end order data for BT services, relating to a variety of products that BT offer its key customers, systems include Sogea, IP Clear and PSTN
- You will accurately meet the customer’s needs in line with the business requirements, ensuring all actions are completed correctly first time
- Supporting your team in driving continuous improvement is key - providing efficiencies and implementing positive change
- You will enjoy work autonomously with a proactive approach to problem solving- The role will be fully situated from our Dial House office, in the epicentre of Manchester City Centre**You'll have the following skills & experience**
Great organisational skills with the ability to prioritise daily tasks and good multi-tasking skills aligned to role needs
- Competent in the use of Microsoft office suite, including Word, Excel, Teams and Access
- Excellent communication skills, adaptable to different stakeholders within and outside of the business
- Able to work under pressure, at pace and to tight deadlines and service level agreements
- To be able to work using your own initiative but also collaborate and engage with other colleagues within your own team and wider BT
- Ability to hit the ground running, as well as grow and develop quickly within the role, demonstrating a tendency to adapt and learn at pace
- Would be desirable to have a good understanding of BT products**Benefits**
An inclusive and close-knit working environment
- Flexible working patterns within the hours of 8-5 Monday to Friday, meaning a better work/life balance
- Genuine progression opportunities
- 22 days’ annual leave (not including bank holidays)
- Pension scheme - you contribute 5%, BT contributes 10%
- Discounted BT broadband and BT Sport, BT TV and Mobile
- Share option schemes
- Season ticket loan and cycle to work schemes and many more flexible benefits to fit around you**How to Apply**Please note this position will be based 5 days a week from our Manchester Dial House office.**

**Who is the BT Group**
We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services..