Security Operations Delivery Lead

At M&G our vision is**:to become the best loved and most successful savings and investment business **and we're looking for people who are excited about joining us on our journey. We're digitally transforming and investing heavily in technology and innovation to develop new and improved customer propositions that really raise the bar for our customers.To help us achieve our vision we're looking for exceptional people who live our values and behaviours and who can inspire others; embrace change; deliver results and keep it simple.
**What you can expect from us**:
We are committed to creating an environment where you can be exceptional at all you do. To help us deliver this, we promise to:

- **Challenge Your Limits** by creating a stimulating working environment and providing opportunities for you to be involved in meaningful and challenging work
- **Support Your Aspirations** with a commitment to learning and development that helps you achieve and build your experience with people who want you to succeed
- **Value Your Input **whereby leaders and managers will involve you in key decisions, listen to your thoughts and recognise the important contribution you make
- **Balance Your Life** through a work life partnership that focuses on making this an inclusive, diverse and friendly place to work and offers the flexibility and support that enables everyone to be at their best

**How do we support our employees**:
All M&G plc employees will be supported in the workplace through our M&G Employee Assistance Programme (EAP). If you need counselling, confidential financial or legal advice. The service is available 24 hours a day, 365 days a year and offers access to qualifiedprofessionals who can provide specialist information, advice and support on many issues. It offers a broad range of services, including help with family issues, maintaining work/life balance and mental health support.
**The Role**:
The Security Operations team is responsible for detecting and responding to cyber security threats in order to protect M&G. This is achieved through employing a team of experienced cyber professionals, optimisation of security technologies and robust processes.The Security Operations Delivery Lead will be responsible for leading the delivery of optimisation initiatives primarily within the engineering function utilising Agile methodologies.
Agile delivery is about creating fast iterations of services based on the feedback of real users. It means regularly releasing small pieces of functionality, constant communication between team members, and creating transparency across the team about progressand activity by using walls or online tools.
**Purpose statements**:
An Agile Delivery Lead is accountable for the performance of the team. They;
- Build and maintain high performing teams; ensuring they are motivated, collaborating and working well
- Maintain a clear sense of direction and purpose for the team based on the project vision.
- Work with the team to identify obstacles and help the team to overcome them
- Facilitate planning sessions to help the team focus on what is most important to be worked on.
- Encourage end to end thinking and facilitates sessions to evolve the continuous improvement agenda their delivery team / teams
- Initiate and facilitate open communication between team members and stakeholders, creating a safe environment of transparency and openness.

**Knowledge statements**:

- Able to facilitate the delivery flow of a team, managing the pace and tempo. Able to actively address internal and external risks, issues and dependencies including where ownership exists outside the team. They also ensure teams plan appropriately for theirown capacity.
- Able to engage teams and individuals across technology and third parties
- Able to facilitate and lead requirements gathering for new deliverables
- Able to understand the needs of both technical and business stakeholders and, when necessary, interpret between them. Strong Delivery Leads are therefore able to manage stakeholders' expectations and are not afraid to facilitate difficult conversations.
- Able to use data intelligently to inform planning and prioritisation. Strong Delivery Leads are able to manage complex internal and external dependencies in order to provide greater delivery confidence.
- Delivery Leads work continuously with their team to remove blockers or impediments that affect delivery.
- Able to triage and manage external demand pipelines
- Able to bring people together to form a motivated team who feel empowered to delivery outcomes. They are therefore able to help create the right environment for a team to work in, recognising and dealing with issues and able to facilitate the right sessiondepending on the situation.
- Able to balance cost versus value. Able to consider the impact of user needs. Able to report on financial delivery. Able to monitor cost and budget and escalate issues.
- Recognises when to move from one stage of a product lifecycle to another. Ensures the team is working towards the appropriate product/service standards for the relevant phase. Able to manage the delivery products or product/services at different phases.

**Experience statements**:

- Experience working in fast paced agile environments
- Experience working in cross functional teams
- Experience contributing to, and achieving, continuous improvement goals

**Personal attribute/skills**:

- Communicate effectively and clearly even when under pressure.
- Engage confidently with stakeholders and communicate project information in a clear way, including when communicating difficult messages.
- Facilitate meetings and workshops with people from all levels of seniority, without bias. Communicate, promote and coach the use of agile and lean met