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Planner/scheduler
2 weeks ago
**Who are we?**
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.
At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.
**What you’ll be doing**
- You will host planning meetings with our field team managers, to communicate updates on plan progression, monthly performance to date, review backlog work not completed in previous months to ensure the work is completed as soon as possible.
- You will build a strong relationship with key customers including field teams, schedulers/planner and other internal teams to ensure that you become a key contact within your area.
- You will manage work not completed in month to reduce backlog work, either through cancellation, reprioritisation or completion.****:
- Plan jobs using SAP and allocate to Repair & Maintenance teams
- Liaising with Councils
- Review/update permit conditions
- Customer call backs
- Manage completion and allocation of e-digs and reactive works in-day, including related housekeeping/ permit updates
- Notifying Supervisors of changes to schedule
**What you should bring to the role**
- Strong customer service skills with previous experience of scheduling work to field based teams
- Excellent communication skills with the ability to take ownership of work requirements, as well as the ability to analyse data to identify potential issues
- Ideally experience with SAP and Excel
- Good understanding of the clean water network preferable
**What’s in it for you?**
We’re proud of the positive ways of working we’ve adopted during the pandemic, creating a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles we’re moving to a hybrid approach with various options across working from home, office and our sites.
Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
Thames Water is a dynamic, rewarding and diverse place to work, with opportunities around every corner. If you join our team, you’ll enjoy a fulfilling career and flexible working arrangements.
We deliver life's essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an Ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and a earn bit of extra money along the way.
