People Services Administrator

**People Services Administrator**

**Salary**: £24,702 - £27,334

**Hours**:36.2 Hours Monday - Friday***

**Contract**:Permanent

**Location**:Greater Manchester Fire and Rescue Service Head Quarters however may require occasional work in our other locations in Greater Manchester

**The Opportunity**

An exciting opportunity has arisen in the People Directorate for a People Service Administrator.

**Who we need**

**Main Responsibilities include**:
Provide a defined administrative service for the Directorate for our internal and external clients, including acting as the first point of contact for the shared phone line
- Provide administration support flexibly across the full range of the People directorate activities, including but not limited to;
- Facilitation and scheduling (including room booking)
- Raising purchase orders & goods receipts
- Post management
- Filing, scanning, record keeping
- Maintenance of the stationary cupboard
- First point of contact, telephone enquiries
- Intranet content and maintenance (as required)
- Data entry including iTrent updates (as required)
- Maintain and develop effective administration processes to meet the changing demands of the organisation.
- Build effective relationships with the broader People team and customers, working collaboratively across the directorate.
- Communicate effectively to ensure all relevant customers are informed and up to date with relevant information, statuses and progress.
- Proactively follow up actions that have not been completed and where information is required from others.
- Maintain and store data, records and documentation appropriately and in line with the Data Protection Act.
- Act in accordance with the law and our values, and ensure that safety, sustainability, partnership working and inclusivity run through all activities.

**What you will need**:Education & Qualifications we need you to hold;**

**Essential**
- Good standard of education including numeracy and literacy, GCSE or equivalent
- Experience of arranging meetings and minute taking

**Desirable**
- Knowledge of Organisational Systems Including Business World On, iTrent & ATS

**Essential behaviours and skills we need you to display include;**
- Strong customer service skills
- Ability to work on own initiative and as part of a Team
- Highly organised with the ability to multi-task and prioritise own workload
- Ability to work to deadlines
- Flexible approach to work
- Excellent interpersonal skills
- Good oral and written communication skills
- Good telephone manner
- Able to demonstrate strong IT skills including Microsoft Excel, Word, Outlook and Visio
- Ability to work accurately and methodically

**Essential knowledge & experience we need you to have includes;**
- Providing an administration service within a busy environment
- Experience of Organisational databases
- Delivering against deadlines and achieving prescribed targets to a high standard
- Experience of establishing effective relationships with internal and external stakeholders
- Good knowledge of systems, policies and processes required for an administrative environment
- Experience of using IT system to support procedures

In return for your efforts we can offer a fantastic working environment with a motivated team who are committed to delivering an excellent service.

**Our offer**:
In return for your hard work, we offer our employees a competitive package as part of our offer that you can find out more about here: GMCA offer - Green book.docx

**Mandatory Information**:
**Privacy Notice**

Employees on the redeployment register will be given priority for any vacancies in the first instance. If employees are identified as a match from the register then the vacancy may be withdrawn or put on hold pending an outcome.

**Hybrid working**

This role is part of GMCA’s hybrid working scheme. As part of our commitment to ‘Build Back Fairer’ in Greater Manchester following the Covid-19 pandemic, we have evolved our management methods by trusting and empowering staff to deliver their work in the best way that suits the business and their individual needs, and supports health and wellbeing. Our hybrid working policy sets out a flexible approach, combining attendance at our [Manchester city centre office / Fire and Rescue service HQ in Swinton / other location] with remote working, typically from home; the location of work is primarily dictated by the needs of the business: ‘Do what is right for you and the business on that day’. If appointed to the role you will work with your manager to agree and regularly review the best working pattern for you, your team and your work.