Customer Service Manager
2 weeks ago
My client based in West Bromwich Independent, family owned company manufacturing organic intermediates for the Pharmaceutical, Agrochemical, Rubber, Polymer, Food & Beverage and allied industries.
We are recruiting for a Customer Services Manager to lead and manage our Customers Services Department customers.
Extensive experience in customer account management is required with good communication skills to interact with our global customers and agents.
You will work closely with our Sales and Marketing team.
You will be a champion of improving efficiencies within the department.
Monitoring customer order fulfilment and feedback to customers is an essential part of the role
You should:
Be confident and have excellent written and verbal communication skills
Have a thorough understanding of the exportation of goods across borders, duty and incoterms in the post-BREXIT age
Have positive negotiation skills
Be resilient through peaks of pressure and used to working to tight deadlines
Have extensive similar experience in previous manufacturing companies
As well these skills you should have:
A Level 5 (or higher) qualification in a Business-related discipline or equivalent
IATA and IMDG certification
5 years in a customer service management and shipping export role with experience with dangerous goods
Ideally, working knowledge of Sage X3 but this is not essential
Proficient with Microsoft software and the ability to effectively manipulate Excel spreadsheets
Hours of work are 8.45 am - 4.30 pm, a 36.25 hour week. 25 days holiday (plus all UK bank holidays), free life assurance cover and a generous paid sick scheme (both after a qualifying period). We also provide access to a stakeholder pension scheme, a voluntaryemployee medical cash benefit plan and an employee assistance programme.
Salary depends on experince 33k - 36k
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